Room ok but bathroom very problematic; shower water difficult to regulate, scalding hot water hard to moderate; toilet placement awkward with toilet paper rolls continually falling off the holders to the floor. Decor bland and functional, surprising in a hotel of this standing.

Service and the staff were very helpful and friendly. Nothing was too much for them.

Perfect location for the meetings we attended. Close to metro and restaurants

Je ne peux malheureusement vous parler de notre séjour car j'ai dû l'annuler le jour de notre arrivée le 30 mai à 17.11 par téléphone. En effet, mon mari a fait un choc anaphylactique consécutif à une piqure d'insecte, a été transféré aux urgences de Valence dans la Drôme et n'est sorti qu'hier, lundi 2 juin en début d'après midi. La réception de l'hôtel m'a dit devoir débiter la nuit du 30 au 31 mai. Je ne conteste pas ce débit, même si les circonstances d'annulation sont totalement indépendantes de notre volonté. Toutefois pourrions nous espérer un geste commercial sur nos prochaines réservations dans le groupe Mercure ? Dans l'attente d'une réponse veuillez agréer nos sincères salutations.

In general, it´s a good hotel, not exactly walking distance from main attractions but close enough by Metro (4 stops). The installations are not so great, I would expect much better from a Mercure Hotel, NO AIR CONDITIONING AT ALL, I complained about it and they said there was nothing they could do, we had to sleep with the open window, dealing with the noise of the streets. Aside from that, good breakfast and a good enough parking.

Convenient location

Tout était bien

It was clean and convenient for us to explore the city

Plusieurs choses nous ont laissés un gout amer a savoir : le manque de places de stationnement interne a l'hôtel , premier arrivé premier servi ( pas de possibilité de réservation a l'avance) d'autant que dans les environs les places libres étaient inexistantes . Dans les chambres un frigo totalement vide , même pas une petite bouteille d'eau et dans la salle de bain absence totale de tout produits corporelles hormis flacons de gel douche. A part quelques cintres aucuns rangements possibles pour les vêtements .

Decent hotel but far from everything

Special thanks to Anna at the front desk. She got a fan for my room because it was hot and was helpful to me in so many other ways during my stay—a wonderful employee!

Great breakfast and very nice people

Tout s’est très bien passé. Oreillers un peu trop souple mais ça c’est propre à chacun Personnel à l’écoute et accueillant

Bad check in experience Mini bar almost empty Nice Nepresso machine but no Cafe capsule Not very friendly except one guy who make his best to «  compensate »

Amazing front desk staff

The hotel was conveniently located with access to cafes, restaurants and the Lumiere museum. The rooms are compact but well furnished and clean. Hotel staff were helpful.

The only this that didn’t like was the smell, maybe if I covered the shower drain or plugged the sink might have helped

This hotel does NOT have air conditioning in the rooms as they state that it's too early in the year to turn it on. This is misleading advertising when they state they have AC but do NOT provide the months that it works in the rooms. I now get to spend the next 12 days in a warm room for my vacation. Cracking a window does provide some relief however, now I hear traffic during the time that I am supposed to be sleeping. Takes 7-10 days for a refund (which they refused to give all the while acknowledging the AC issue) and I will not shell out another $1500 for a hotel when THIS one should provide what it advertises....so I was stuck. Mercure ......this is terrible service and you should make AC dates clear on the advertising of this hotel. I will not use Mercure in any way in the

Safe location, quit close to Metro staion 1/2 block from hotel

The location was great, the room was clean and staff friendly. Not too many vegetarian options in the Breakfast and inside room could do better with Tea, milk cream and no drinking water facility.