Overall Ratings & Reviews Extended Stay America Suites Rochester Henrietta

It was a pleasant stay! The front desk staff were always so kind. Thank you again.

Pricing, great location to the interstate. Breakfast is a grab and go, simple needs

It was ok

This hotel was horrible! Everything about it SCREAMED horror movie! The second floor lights were out! It was spooky and unsafe! The room was disgusting, it smelled horrible, there was a hole in the door, where it looked like someone had kicked it in! I immediately checked out, got a refund and booked a new hotel. I would NOT recommend!

Broken window, no dryer no zero amenity thin wall

I checked in 5/10/25 at 1500. My original booking is 5/20/25-5/14/25. I called Extended Stay to modify my stay and I was told to speak to front desk. Extended Stay Henrietta NY are not staff with management past 1500. I was told to come to front seat the next day before 1500. On 5/11/25, I spoke to front desk and told them I wanted to leave early 5/12/25. Front desk reported to me that I can leave but will not get any money. I said to her I spoke to Expedia and they instructed me to inform front desk. On 5/12/25, I checked out at 10:30am. Front desk told me that they do not give receipt. I asked for a printed copy. I called the Corporate Extended Stay and they reported to me that Extended Stay Henrietta NY reported me as still inside their property- that I didn’t leave. I told Corporate office that I left- there’s camera in the property, and those camera receivers me handing the key card and speaking to frontdesk. if the camera works, there should be a timestamp of when I left. This property refuse to refund my money, refuse to modify my stay, refuse to give me my receipt and lied about my stay.

It just felt old, dirty and unsafe, due to the other guests and type of beat up cars parked there. For what I paid for the room, I could have stayed at the Hilton up the street. Free breakfast was a "to go bag" with a granola bar only! The other hotels offer eggs, milk, yogurt, bread, oranges, oatmeal, coffee.

We booked PREPAID a week prior to check in. Yet, upon checking in late (REMEMBER IT WAS PREPAID) they said they only had 1 room. Room 333 right across from the elevator. We entered the room and ALL THE CABINETS AND MICROWAVE DOORS WERE OPEN! The cabinet bases were chewed up, like it was vandalized! I called the desk and they said this means the room was cleaned but not inspected by mgmt! I asked for another room and they said they were actually OVERBOOKED BY NEGATIVE ONE ROOM! The next morning 7am LOUD CONSTRUCTION BEGAN IN THE ROOM NEXT TO THIS ROOM! THEY WERE INSTALLING NEW FLOORING! THEY SHOULD NEVER RENT OUT ROOM 333 KNOWING LOUD CONSTRUCTION WOULD HAPPEN! I called the desk asking for a room change for the second night and they said no. No manager was available. I will be requesting a full refund for my stay.

Great location, clean but outdated hotel.

I went to Rochester to help my kid move out of her apartment for the summer. I picked this hotel because I wanted access to a kitchen. I also picked this hotel because it was said to offer breakfast. Not only was the room completely devoid of plates, cups, pots, toaster, coffee maker, etc but the items that were available were in very poor condition. The fridge and the microwave were all rusty inside and out. Even the remote control was held up by tape. The outlets in the bathroom were out, so we had to dry our hair in the so-called kitchen. The beds were so bad that I had trouble sleeping the whole time we were there. And the breakfast was nothing but a small coffee cart that had 1 container for hot water, 1 for coffee, a few packets of oatmeal, and a few cereal bars. The whole thing fit on a 1-yard long counter. I don’t recommend it to anyone. Not worth the price at all.

A few issues- key card didn't work in one of the outside doors, 2 lamps in the room didn't work, toilet seat was barely screwed on to the toilet. Bed was clean and relatively comfortable and the heat/ac worked well. Good for a quick overnight.

Totally disgusting. I have bad allergies and sensitivity to cigarette and vape odors. The hallway wreaked of it. Went to room. Was in room less than 3 minutes. Went back to lobby and got out of dodge.

TV was not working when I checked in. Room needed a refresh.

Stayed for 1 night room smelled there was also no shampoo

If you’ve ever stayed at an Extended Stay American, then you’re aware of the deal. It’s a mix of longer term residents and travelers, that inherently brings a certain atmosphere. It’s not luxury, it’s not quiet, and the breakfast is not robust. However, the staff is friendly, the rooms are generally clean (if not very worn in), and for the price, it’s hard to expect much more. I wouldn’t choose it for a family vacation or a romantic getaway, but for a night or two passing through, it’s worth a look.

Staff was friendly Room was clean and tidy. Minor maintenance would help with review. Overall good stay for decent fee

Good stay

It was okay.

The first room the door didnt shut all the way. 2nd room they gave us was just as bad. Mold, dirty smeills

Great stay great staff