The cleanliness of our room and the hotel generally. The staff were very nice and the breakfast very good.

Staff were courteous and polite however for a premium room I felt the decor was below standard and dated. The breakfast wasnt worth the money, hot dogs, overcooked bacon, dry scrambled eggs, no fried eggs and no beans. Also the wifi was non existent. We ordered a taxi fir the airport yet had to walk with luggage to the nearest taxi rank which was 10 minutes away

Room cleaned. Great value! Unfortunately i left a cellphone charger and plug in converter. I was trying to call them. But they did not answered the phone. I couldn't reach out to the hotel. Please let me know how i can contant them to find my charger and converter if possible.

The hotel was exceptionally clean and the decor very good. The location was excellent overlooking the park. The area looked even better with the Christmas lights. We loved everything about the hotel apart from there not being a kettle and tea and coffee in our room. I really do think for the price we paid for the room, (which wasn't cheap for bed & breakfast) that we should have been provided with these facilities.

Good centrally located hotel with helpful staff ( thanks Marta for helping us so much!).

Great value and location

A bit noisy, otherwise very good.

Excellent property, very central, clean and friendly staff.

Located in central Santa Cruz the hotel is perfectly placed for getting about the town. Tram, bus and taxi links are nearby. The room we stayed in was clean and well maintained. The bathroom was immaculate. The staff were all very professional and friendly, providing advice as and when needed.

The hotel is in the perfect location. Shops restaurants located right outside your door. Rooms are clean and spacious. Would stay again.

Good Location; It is nothing like in the pictures. Old hotel.

Nice price, Quick check-in and very courteous Front desk officer - at my request, changed my room to one with Park view without fuss. Comfortable bed and quality bathroom. I will definitely stay here again.

The hotel are close to everything, the staff was really friendly and helpfull.

Very friendly staff, clean, excellent breakfast. No blanket in the room is a minus. It is Tenerife, but it's not that hot.

Well positioned hotel with large and spacious rooms. With the windows closed, I couldn't notice the noise in the plaza below. Good wifi and friendly staff.

Convenient hotel located right in the city center on one of the main streets, where you have a bakery right next door, and a really tasty restaurant El Aguila a bit down the street. Hotel was clean and convenient. Didn’t really use many of their offers, but everything about my stay worked really nicely. Easy with early check-in as well.

The hotel is in a fabulous location in Santa Cruz - facing the lovely central square with shaded trees surrounded by many restaurants, shops, musuems etc. Its dining room on the 1st floor provides great views while having breakfast or dinner. Our room was spacious and comfortable. The bathroom was also large with very good facilities and complimentary soaps, shampoo etc. The bed was very comfortable and the large TV had many channels. Staff were very efficient and their service was excellent.

Stayed for 3 nights and really enjoyed it. The hotel is clean and the staff is friendly.The hotel is in an excellent location. We could walk to all the sights we wanted to see and to the museums we visited. Would book this hotel again.

Simple yet very accommodating.

The location was great. It was right in the center, next to a bus stop and yet on a pedestrian only street so very peaceful. The included breakfasts were great and served on white tablecloths by uniformed waiters. Our room had a balcony as well but no coffee maker and the hair dryer was sketchy. The service was great though and had we mentioned it I’m sure it would have been replaced. Would definitely recommend this hotel.