Overall Ratings & Reviews Holiday Inn Express CHESAPEAKE - NORFOLK by IHG, an IHG Hotel

Wonderful property, safe, quiet and clean, convenient to interstate, shopping and conference center. Rooms are spacious and we'll lit with natural light. staff was excellent, welcoming and efficient for travel weary soul. Shower handle fell off and bedside lights didn't work but otherwise wonderful stay.

Well we are not picky at all and have stayed here before and it was great - this time the hotel stank like sewage and our room was nearly unbearable - strong sewage smell with room spray smell to try and cover it up. It took your breath away it was so bad. We were in too much or a hurry to try and change rooms - we dealt with it and most people would not have. Buckets out and ceiling tiles missing on main floor obv plumbing issues. Why not mention at check in and close hotel until smell is better. It was putrid!!! There were two fans in our room I guess they used to try and remove smell. Didn’t work. Smelled like soiled diapers literally so strong. We should have gotten a major discount - it was terrible.

Very clean & convenient to many things.

Bathroom was very small. Plenty of hot water, though. Bed and pillows were comfortable. Breakfast was good, but pancake machine broke down.

Staff were amazing! I gave 4 stars because it got noisy at night and noise policies weren’t followed. Otherwise it was clean, no frills, good for work.

The staff was very nice, easy check-in. The room was nice and clean. Would definitely stay again

The bed and pillows were very comfortable. The shower water was hot and got hot fast, which was great. Some clientele in the area were less desirable

It was average.

Excellent friendly staff

Great stay. Nice room. Very clean.

Just the staff was rude

This

Check in was quick but the front desk person wasn't super friendly. Bathroom is separate from sink area, which I thought was odd. Tiny bathroom. Given the cost and free parking, as well as closeness to Wawa, I would probably stay there again.

I always prefer holiday inn for my stay and this time also they have exceeded my expectation. Perfect place for stay and their hospitality is excellent

This was by far the best experience we had in years. It was so so so clean! The hotel smelled clean and fresh the bedding everything was spotless. The staff was friendly checked inn to clean or replace anything needed. The breakfast was great they have multiple options which we appreciated too! Good job to all the staff of this hotel! Can not be more satisfied then we are a family of 4 in one room.

The breakfast was great and had many selections to choose from and the buffet setup was clean, hot and flavorful.

Got off shift at 1:30am, was able to check in with no issues or delays. Very happy with everything will definitely be staying here again. Breakfast was delicious and constantly restocked.

A little noisy but rooms were beautifully clean!

We enjoyed our stay. The staff was very friendly and the hotel was clean with modern looking lobby and dining areas. Our room was clean.

Excellent service would recommend!