Receptionist E.B. was very rude. We had paId reservations, at the door she basically kicked us out, wouldn't hear me out. Said it was Expedias fault, butnit was hotel's fault. They oversold their rooms. She was absolutely beligerent about it and unempathetic, then wanted me to call securituly on me because i wouldnt leave. I wouldnt leave until I called Expedia to verify this place hadn't stolen my $. Only after I threatened to call the cops did the lady allow me to make my call while there, to verify. Worst experience ever. Luckily Expedia empathized and got me a better hotel and they paid the difference. That is customer service.