Clean room, nice and helpful staff. Great location.

Rugs in rooms need to be changed as they were torn and dirty.

Great place!

The kitchen is very handy. The hotel is in walking distance from parliament. Great place to stay.

Not a good property! Lacks basic amenities.

We made these reservations well in advance and made sure to confirm that we would have a shower bench for my partner who is a wheelchair user to access. We checked in which was a great experience, the young guy at the front was very helpful and gave us an early check in so I would give more stars for that specifically. We get up to our room and find out my partner can’t actually get into the bathroom as there is a barn door that doesn’t open wide enough for him. We were told all of the rooms have this layout and there is only one accessible room available of the 2 total in the hotel. We were later told by a manager that there are in fact other layouts with regular doors. So basically they plan to upgrade the person who had this studio into our larger suite while we get downgraded without reasonable compensation. It’s too late to make other arrangements so we are stuck in a small, dark studio instead of the suite we had booked and paid for. They are offering us $20 compensation in the form of waiving our parking as we don’t want to miss out on our third party rewards nor spend more time on the phone with hotels.com trying to cancel just to save the minimal amount by booking with the hotel directly. In the end our room was forgotten about and not cleaned which left us chasing them around for what we needed. We will not stay here again which is unfortunate as the location is great.

Great place to stay. Amazing staff.

Location was excellent No air port shuffle No pool

Stayed for 2 nights. Location is walkable towards everything in Ottawa it seems within 30 mins. Ther

Beds were a good size and staff was helpful

Hôtel très bien situé : à proximité du Château laurier, du Parlement et des principaux musées. Chambre spacieuse et équipée d'une cuisinette. Tranquillité assurée. Personnel courtois. Parking accessible à condition d'arriver tôt. Bon rapport qualité-prix. Pour tout ceci, je recommande.

Room was clean and staff very friendly

Guest parking is not free or readily available. Parking is priced at about $27 plus taxes per day, we opted for Uber. It's centrally located, a short walk to the City Hall; lots of restaurants, stores and about 15 minutes to Rideau Mall.

Balcony and sliding doors in rough shape

Clean and safe.

We only stayed overnight but the room was clean and bed was comfortable. Mattress was a bit firm. This is the second time we have stayed here and parking was not available on site. We ended up parking at City Hall and walking to the hotel.

Excellent location within walking distance to many of the attractions. The apartment style room was super convenient and spacious. Would most definitely return.

Nothing special. It was an OK stay.

We had booked 2 rooms with 2 queen beds. We were checked in with no issues but arrived in our rooms to see just one queen bed in each. We addressed this with reception who agreed we had a) been assigned rooms incorrectly b) we had not been made aware of this at check in c) they were fully booked and could not give us the rooms we had booked and paid for d) all they could offer us was breakfast on one morning. If they offer you this, do not accept it, the breakfast was terrible and we soon realised why the restaurant was completely empty. There was no available parking for us on site, although so had specifically booked this hotel because it offered parking. Not sure if this is part of a chain but personally would never stay in one of these anywhere again if it is.

A number 1!!