Beautiful grounds. Delicious food. Very clean. Wonderful stay, we’ll be back.

Nothing

Clean room. Clean hotel. Great beds and huge shower! Restaurant in hotel and Starbucks was amazing too.

very eacy check in /check out...room was great and updated

It was a beautiful location.

The property is GREAT, we stay here every time we are in Kingsport, the hotel rooms are very clean, nice, we feel safe, comfortable and the staff is AMAZING!!!

Beautiful property. Outdoor area very relaxing. Restaurants very good

Designated pet areas have no waste receptacle, or bags. We are always prepared but not everyone is as good about cleaning up after a pet. Asked for adjoining room, didn’t get it, only one working elevator.

It was so loud. There is no sound proofing at all in the rooms. The doors do not have soft closures. They slam. It was an extremly busy weekend with baseball tournments lots of people in and out all night. The room itself was adequate. There was only one bath towel, hand towel and a wash cloth in the room. Nothing to put on the floor to step out of the shower. Found someone to get more towels. The curtians did not close they were broken. The bed and pillows were fine. Bed was comfortable. Shower was ok, no mold. Shower head worked just low pressure. It was ok, just expected a bit more for how it was advertised.

It was very quiet when I got to the room. Everything was well stocked in the bathroom and it was very clean.

Beautiful property with great staff. However, the WiFi was not strong and caused issues during the convention. No microwave in the rooms. Wish there was a coffee station or Starbucks available for hotel guests only … standing in a line with convention attendees too is just too much in the morning!

Super clean and staff was extremely friendly and helpful.

Everything was amazing and the staff was wonderful. Everyone that i encountered was so friendly.

It was a very busy weekend with a convention spanning the entire complex. The staff were all friendly, polite, and helpful through it all. Great job.

Pool and jacuzzi appears to have been hosting a birthday party for approximately 30 eight year old children who were running, jumping, screaming, diving, cannonballing and spitting into the pool and jacuzzi. No staff anywhere. Also, staff was sleeping at the check in/out desk. I informed the hotel of my issues and received a generic response with no effort to correct it.

When I got in I was asked for my card, makes sense. To verify I asked if I had not already paid for the room. I was given a very curt and angry response of “you paid a third party, we need the card for incidentals.” I was told how to get to the elevator but I was not given any information about the pool, internet or breakfast. At any rate I had the room number on the envelope for the card so I found the room. We found a couple dead bugs in the room, one in the room one in the restroom. For a family of 4 we were given towels for 3 people. There is no microwave, no breakfast, no internet but high prices. The halls smell of dog. I asked for a couple disposable cups and the guy turned to grab them and muttered “free stuff,” with distain. The price is high, a couple cups are very much not free when you are paying such high prices.

Very friendly and nice. Very clean and well kept. Definitely worth as will stay again.

Good

Awesome for a quick stay

My husband and I stayed from 4/14-4/17, 2025. We were given a “renovated room”. We have stayed at this resort several times, but the new layout of the room was difficult to navigate. The balcony was hidden behind the couch, the sink and closet was in one area(very small-no counter space) and the shower and commode was in a completely different room. The bed and pillows were comfortable, and the rain shower was awesome. The biggest problem was in the bar area. The first night the bartender/waitress greeted us by complaining about how busy she was, when we told her we were ready to order she sighed and said” Go for it” then huffed again, the drinks were good, …….if she hadn’t of slammed them on the table. We ordered food that was decent and more drinks but her mood never improved. The next night my family met us in the bar, same attitude different bartender/waiter. I got the feeling that the girls got a kick out of throwing beer bottles into trash to hear glass break. Ordered mushrooms, they were burnt, order them again, not good at all. Normally this is the only resort I would book my stay when visiting family in North East Tennessee, but I think we will reserve a room in Johnson City, TN. If you pride yourself as being a golf resort and conference center, you need professional employees to work in this resort. If you pay between $300-500 a night, then you need to deliver the best service available.