Makes the night before and day of boarding the cruise easy. Just roll off the ship to the other ship. Worth the extra $ for the convenience and I recommend to any cruisers. We were a group of 6 and not having to lug our luggage around and load into Ubers was so worth it. The room was clean. They are updating and I have to say I am disappointed they are going so modern. The remodel does not match the ship and would be better to keep the old wood. Or wallpaper that matches time period of the ship. Whoever’s idea it was to do the poor remodel choices should be fired. Food choices are limited at the hotel but you can uber to shops and restaurants nearby for about fifteen . The staff was nice and helpful. The room was ok. We have stayed before and the room was old beautiful wood and it made the stay amazing. To see the history of the ship in the room itself.

We stayed here for one night before our cruise. It was an amazing experience to wander around the ship and soak in all of the history! We had lunch when we arrived at the promenade cafe. I was very disappointed that there is little choices for gluten free and No choices for Dairy Free! Dinner at Chelsea’s Chowder was great and they offered a few Gluten Free and Dairy Free options, however Breakfast could only be found at the Promenade Cafe, they had a large buffet breakfast with no gluten free or dairy free options. They do offer a menu however after sitting. 10 minutes and then requesting service so that we could discuss options we were never approached for water/ drink options or to offer to take an order. We inquired at Jubilee if they had any laxtose free yogurt but the guy was very rude and said no yogurt is sold there. Since there were no other options and no close by stores we opted to wait till we were on the ship to eat and skipped breakfast. With the amount of visitors they receive each day I had hoped that they would be better prepared to accommodate dietary restrictions. Our room was neat and comfortable however at night it was very hot and I would suggest since staff is aware some rooms are warmer than others that you have small pedestal fans in those rooms.

Very bad condition, the food was terrible too

You first need to embrace that you are staying on a historical artifact. It will not be your 5 star hotel experience. But cabins are comfortable and clean. The Art Deco lounge is very special.

I booked there for the experience, to learn the history of the past,after celebrating my 68th birthday at Chumash casino resort . Parking is $39 , fridge was $15 if you requested it in your room. No coffee maker for hot water in the room . Only two outlets available for the fridge, phone , small tv and bathroom . There were beach chairs in my cabinets to hang my pant and sweater . The port holes x 2 facing the city view were dirty . Paintings were peeling. I will not come back to stay but only for events . Not worth it .

The Queen Mary is a floating museum. Staying on this ship is more than staying at any hotel. Everywhere you walk, you see the past. Beautiful pictures of her history are impossible to miss. The staff is incredibly helpful and friendly. Ensure you walk to every exhibit. Great experience/

If you want the ability to control your room temperature, I would suggest booking an exterior room. That way you can open the porthole to allow cooler air in.

Love it

The property is an old build so please keep that in mind when booking. It is a bit rustic and has some wear. While clean there were some spots I was surprised to see some of the areas overlooked. Staff was great and unique atmosphere but the energy felt a bit off. Cool bar setting and shops inside the property and out. Easy shuttle from Long Beach. Was an interesting visit. Would recommend at least once and convenient if you’re going on a cruise the next morning.

Clean room | Staff | Access to Port | Business-friendly

Staff was Awesome...

The room was clean. The staff was very helpful. The amenities there were good overall excellent experience.

It was a very fun place to stay

Yes, the bed was comfortable, staff driendly

I think the Queen Mary is a true treasure, so my overall stay is great. One particular staff member, I didn’t catch his name, he worked on the bridge deck, and then in the museum side the next day, he was spectacular with his knowledge and willingness to share. (He used to work with the USS New Jersey).

Super friendly staff every visit. Great location.. good food, drinks, and entertainment.

Had a hotels.com gift card (debit card), they would not accept it. The room just felt neglected. Not a veey good experience. Room was freezingcold.

Good experience

Eclectic but worth it.

It is a very old ship so don't expect luxury. Great location near all Long Beach has to offer.