Check-in was pretty smooth and the staff was friendly, however we had an issue with cleanliness. There were several hairs found in the bed and some in the shower. The issue was reported to the front desk manager and she agreed to come up and change our bedding. I had to assist as she admitted to never making a bed before. Though she was very nice and apologetic, the experience was still disappointing, to say the least. We usually stay here every year, but may consider other options next time.