Overall Ratings & Reviews La Quinta Inn & Suites by Wyndham Raleigh Crabtree

Very old property and not very well kept up. Several elevators not working and they tried to put extra charges on my credit card!

I stay in hotel 15 days 2 time did my bed Pool dirty Yes the breakfast is simple i take trash out for the cleaner I was fighting to give me tower If she don't have a tower She tell me get down to receive the tower When i was leaving they don't have the car to but my stuff When i ask for a car they said i I don't know where they are .

Poor cleaning and there were bugs. I'm itchy all over my body and the place smells horrible. I think I'm going to sue for lack of hygiene.

The entire hotel was damp and extremely humid and hot. When entering the first room I was given there was a pungent smell of mildew. Upon inspecting the room I found what appeared to be a water leak on the ceiling edge with mold growing from it. The room floor was damp and the carpet was wet to the touch. I informed the front desk of the room condition and was given a different room for my stay. The second room was the same layout but was extremely humid and took several hours having the AC set very low to remove the humidity. The hallways and stairwells of the hotel were also extremely humid and smelt terrible. Our room was on the 4th floor, this was troublesome given the lack of functioning elevators in the hotel at the time. When we arrived only one elevator was working [on the opposite end of the building from our room]. When moving our things to our room the other elevator stopped functioning as well. This elevator was fixed the next day but having to carry all of our luggage up 4 floors was not the best experience.

The property was clean and the staff was very helpful. It was a great hotel to stay. I loved the rate :)

This is not my first time staying at this hotel. The first time it was ok. This time the hotel was not clean. Water was leaking from the ice maker to the carpet in the hallway. The elevator was dirty and only one was working. The hotel needs additional supplies because I called to the front desk due to not having batteries in my tv remote. Batteries were not provided. My hotel room smelled like cigarettes. Trash from hotel rooms are left in the hallway for extended periods of time. To be honest do not stay at this hotel.

Love the staff. All excellent.

No

Staff super nice and helpful, room very clean but shabby. Ceiling peeling, some outlets not working, some the plug just fell out. The room (1st floor) just felt damp, both beds very damp but the sweet housekeeper brought dry bedding, which helped. Realized in the morning that the a/c is actually putting out damp air, the shirt I hung near it was very damp. My door lock would not work, Joyce was relentless and finally managed to make it let me back in.

The hotel is completely nasty. The buttons in the elevator are pushed in. Some floors you have to stick you finger into the hole to hit the button. My room had a nasty stain in the carpet. Looks like someone vomitted in the floor. They tried to charge me twice for the room. I was told at the desk it would be refunded and it never was. I had to do a dispute with my credit card company. Random people trying to get in to the hotel that didn’t have a key. When for to the hotel there was four cop cars because someone got mad and just busted out people windows. I feel unsafe the entire time of my stay.

Smelled weird and it was a little noisy

Terrible experience, I get there, settle in with my children shower so I can rest and nap after our 13 hour drive and I get a call on the hotel phone from someone asking if I’m there with my kids, I said yes thinking it was just the front desk people and then it was some perv mumbling something about “taking out their d’s and p’s” I hung up, scared bc I am a single mother alone there with my 3 children, I requested an immediate change of room and the lady at the seat seemed aggravated by me and she did not do anything about the man who I’m positive was the room next to mine, I get to my new room and then come back out to a different desk guy who I asked to call the police but instead gave me the number to call them myself, the police went upstairs and then I assume they just left, hours went by I had no update, I was scared to leave the room, I didn’t know who this person was, they new what me and my kids looked liked, I left because of a terrible experience and went to a different hotel 2 hours away and they refuse to even let me get a refund because I booked through Expedia.

I have two small children AP tried to put me on the third floor with no elevator. Then he switched my room and charged me twice. After I asked three times would it charge my card again

Hotel was by far worse I ever stayed in hallway smell like smoke and pee, elevator old got stuck in it briefly, it seems like people live there permanently. This place need to be torn down

At check-in, 1 of 2 elevators was not working. After returning from dinner, no elevators were working. Front desk clerk stated this was due to heat and that it was too hot in the mechanical room for her to go into the mechanical room to reset the elevators. (We were on the 4th floor and we are both over 70.) When this was reported to the front desk the following morning, the lady on the front desk reset the elevators so that they would work. Overall, hotel was shabby with carpet and wall coverings in need of replacement. Landscaping and flower beds need to be weeded and cleaned up. Towels were ok, wash cloth had a hole and bed poorly made. Only one chair in a large room. In room coffee not good and coffee maker missing proper basket.

The main elevator had 2 “floor buttons” MISSING from the panel face inside the elevator car leaving dangerous square openings in the panel. One bedside lamp in the room was hanging from its power wires. At the “free” breakfast there was no milk for cereal and only hazelnut creamer. Don’t go there

This place is way overpriced. The service is terrible, no one is ever attending the front desk. The main elevator can only take you to two floors because the other buttons are broken out, the other elevator didn’t work half the time. The back door is broken, the vending machine is broken, the ATM is broken. I’d stayed here a few years ago, and I was quite surprised at how far downhill this place has gone. Paid over $100/night for a hotel weeks stay, this place isn’t even worth paying half of that

I’ve never left such a detailed review before, but our stay at La Quinta in Raleigh left a lot to be desired. The outside of the hotel looks grand and well-kept, but that impression disappears once you walk past the lobby. The lobby is tidy and presentable, like when you clean the living room before guests arrive, but leave the rest of the house untouched. Beyond that, the property is poorly maintained. We saw peeling paint, water stains on the carpet and walls, and signs of long-term neglect. The hallways were dim and smelled musty. Our room didn’t feel clean. The first room we were given had a strong mold smell. When we asked for a different room, the front desk staff was helpful and seemed to already know what the issue was. I appreciated the quick room change. The second room was an improvement, but still had problems. It smelled like someone had just smoked in it. After airing it out, the smell changed to something that reminded me of urine. The bed and shower were clean, and there were small Dove soaps available, which I appreciated. Unfortunately, those were the only highlights of the stay. One of the elevators is in serious need of repair. The other one is just worn and needs a good cleaning. Several hallway lights were out. Room 120 was missing its plaque and had the number written on the door with a Sharpie. The fifth floor had a strong musty smell, while the fourth floor smelled heavily of cleaning chemicals. It was the kind of experience that made me feel pick

When arriving to check in there was no one there to check me in until 30 minutes later and the sign on the desk say I’ll be back in 15 minutes once I got onto the elevator they were missing elevator buttons once I got onto my floor, it smelt like pee in the hallway when I got into my room there was black electrical tape, holding the lamps together, and if you wanted to use the microwave, you had to unplug the refrigerator to plug in the microwave.. in the bathroom, the shower chair was dirty, & the pool is not usable The landscaping outside looks terrible. I wouldn’t recommend anybody stay there unless you had nowhere else to go.

One word to describe this hotel would be jenky. The place has gone downhill