I stayed at the hotel for 1 week for business and small time for leisure. In this time I wanted to use the pool and was unable as the pool was working however it was under repair was water heater wasn't working so water was super cold. Their two restaurants only one is really open the other is limited time open only and closes at 4pm which you can't even enjoy for dinner. The room and hotel over all was maintain clean, however room AC kept turning off don't know why, there was a major leak in the room above and seems overnight we had some water come through as when I got up shower looked like it had been used, it was informed to them. The most troublesome action was a card was left for consumption to charge to the room and at check out was asked to fill out a form with full CC information, the hotel charge was done for the consumption and right after that I had my card was used in various locations. This card was used only here and just for this purpose while on my trip so i don't understand how this happened, yet no proof.... All i say is be careful and be aware of where to fill out forms with CC information.

buen y bonito hotel lastima del personal en especifico de un chico en recepcion que es muy discriminante dependiendo de las apariencia del huesped y la recamarista que paso una vez muy temprano para realizar limpieza a la cual se le solicito tiempo para poder permitirle hacerlo y ya despues se presento muy tarde casi para acabar la tarde

Nos hemos alojado aquí varias veces. En general estamos contentos.

Excellent location. Lobby is nice and my room was dark and just okay for my short stay. I would not like it for a week long vacation. Restaurant was dull I only had a drink and did not like having to listen to English music. I'm in Mexico why not Spanish music?

Wonderful hotel! Classy and well maintained; thoroughly enjoyed the views from the roof top pool area. Service was always prompt and English was an option for those of us that are Spanish novices. The only thing I would change is to have a refrigerator in the room, otherwise all good.

Excelente opción en un lugar estratégico cerca de todo

Todo limpio. La TV no es moderna no tiene para ponerle Netflix

Super hotel muy bueno todo genre super hamable

Mi queja es que en toda mi vida que he tenido la oportunidad de viajar y quedarme en diferentes hoteles nunca me habia pasado esto..se ponen a aspirar el restaurante en la madrugada a las 3 de la mañana y no dejan dormir..es un ruidaso que se escucha en todo el hotel ..Se supone que uno va de vacaciones a relajarte y tener un buen descanzo pues no es asi, en este hotel..Aparte el agua de la regadera se estanca y la del lavamanos tambien ..me quede 8 dias y no volvere a escojer este hotel jamas

Es trato muy buen servicio

Amazing hotel very centric heated rooftop pool. A little outdated but very cool set up.

Las llaves del baño gotean si no se cierran fuerte.

Exc

My reservation was for a junior suite. I arrived early to the property and asked if my room was ready or if I could do an early check-in. They right away said no, that was not an option. I came back at 3 and my room still not ready. They took another 15 mins to find me a room. It was a nice room they gave me with a view, but I immediately encountered the following issues, the room was dirty, tables bathroom, carpet, not pleasant at all. The appearance of the room was very dated... the windows are old and need to be cleaned or re-tinted as it ruins the view you're supposed to have. There was a coffee maker in the room, but there was no coffee bags, etc. Under the sink, there was an active water leak every time we washed our hands or took a shower. The bathroom does not have a stand alone shower, you must stand in the very slippery tub and there was no vent. Every time I took a shower the room was full of steam. I liked the central location of the property, but they do need to do a major renovation to the rooms.

Great location.

No se como puede gustarle a alguien este hotel en otro tiempo tuvo que ser impresionante pero el tiempo ha pasado sin que hayan hecho alguna reformas o mantenimiento. Las habitaciones son oscuras y las camas y almohadas son de mala calidad Los baños son pesimos el desague es muy lento. los pasillos son largo y feos con una alfombra que parece que tiene 40 años por eso que para mi la calidad del hotel no justifica el precio Relación calidad-precio muy baja. Rente 4 noches y cuando entre quería salir al mismo tiempo me quede solo una noche les pedi que me devolvieran las noches restantes y nunca lo hicieron

Very friendly staff.

As soon as we got off the car, everyone was very helpful. Excellent customer service, Pool was nice and hot tub needs a little help, jets aren't that strong but still very soothing. Our room was very spacious and attendants were very helpful. Rooms don't have any mini fridges so that was the only bad part, so we had to get ice for our little cooler. Ice was a bit scarce as we would have to go to different floors to acquire it. Location is very good as it is center to most of the museums we went and plenty of restaurants to pick from if you don't dine in the hotel.

Every time I’ve stayed here it’s been excellent. But this last time on July19-20, 2026 they went over the top. I forgot my wallet with my DL and CC, next day we called and asked about it and they had them in a safe place, I went to pick them up the following day and everything was there. Couldn’t ask for more than that. All the staff is GREAT!!! My next trip in CDMX, this will be the stay for sure.

El personal fue muy atento, el hotel está muy bien ubicado. Encontramos un camión que nos llevó directo del aeropuerto a la estación Amajac que está a unos metros del hotel, lo cual es muy conveniente. La ubicación es excelente, hay tiendas de conveniencia a unos pasos y conexiones a medios de transporte. Llegamos tres horas antes de la hora de check-in y nos resguardaron las maletas sin ningún problema. El segundo día tuvimos un pequeño percance con las llaves de la habitación, que se desactivaron, pero muy amablemente nos resolvieron sin contratiempos. El checkout a la 1 pm fue muy conveniente para no salir tan apresurados. Definitivamente me volvería a hospedar en este hotel.