The location was great, our family room and breakfast were good.
However, when we first arrived at 8pm the hotel receptionist said they didn't have room for us as the system had overbooked.
They sent us to their sister hotel nearby for one night. However, there was only one person on the reception who said they couldn't get our room ready until 11pm as they were short-staffed. So we went back to our original hotel and asked for two rooms for one night, instead of the family room we had booked.
This was very stressful as it was very cold, late and we were tired from travelling. The receptionist was not very helpful, friendly or apologetic.
It was a bad start to a trip we had been looking forward to for 10 months and was a birthday present.