Overall Ratings & Reviews The Inn & Suites Omaha near ZOO

Hotel is rundown. Room was clean but not very put together. Handles falling off, holes in ceiling in the hallway. Trash out in the courtyard. After reading previous reviews I thought we would get more. Especially when it was not necessarily low price.

I must first say that upon arrival we discovered this hotel was being renovated. Once in our room, we quickly noticed that the renovations were still in the process. There was a caulking gun on bathroom counter, no bathroom mirror, no ice bucket or Kleenex, coffee maker but no pods/creamer/sugar, no toilet paper holder (there was one roll sitting on top of toilet), and scraps of dry wall, etc on bathroom floor. I should mention that we arrived very late in the night and were exhausted. The bed appeared to be clean so we chose to just deal with it. No doubt, when renovations are done, this will be a nice hotel.

This hotel was quite dirty and seemed to be like a location for several illegal activities.. there was noise all hours of the nights in the halways plust paper thin walls thay you could hear everything. Garbabge was strung out all over thebparking lot and in front of the building. Everythint set up for q good breakfast in the morning but much to ky dissapointment everything was empty that very morning... pool was tagged closed by the city health inspeftor. I would not reccomend this hotel to anyone.

I booked this hotel for the price and the pool. The pool was closed because it didn't pass health inspection. The smoke detector had been ripped out of the ceiling and was lying on a shelf. Not sure what was on the walls. I booked a suite, received a double. The bathroom had been recently remodeled, but whoever did the remodeling didn't put a drop cloth down, and most of the mud and paint were all over the floor. Other clientele were... unsavory at best, as they're was a domestic in the hallway shortly after we got into our room, and the dog in the hallway worth another guest almost ate us. I booked a5 night stay and left after the first night. Tried calling the manager after I left but he didn't answer. Emailed the manager but did not get a response. It was quite an experience, to say the least.

Rude staff, 3 mice seen in room no linen exchange and harassing staff bout break fast every morning

I like to hear because it's close to the interstate there's convenience store there's restaurant the zoo

Well, we checked in to our room which is room 150. We checked in and went in there and saw that there was only two towels and a hot tub in the room so you gotta have more than two towels so we went down to ask for towels and they said you gotta be plenty towels, OK and stuff and just kept being belligerent with my girlfriend Just kept going on about it and then we went and found out that there was a second bed in the room so we were getting ready to use. It went down to the desk to ask for a sheet and a blanket, and the guy told us over and over again. You only have one bed, but the couch unfolds into another bed so I don’t think he understood what we’re trying to get across, but it was terrible experience and I’ll never recommend wind Estate ever again. I used to be on the road a lot and I’d always try to stay at the Wyndham hotel because Wyndham to me said quality this time it was wasn’t even close to quality is terrible.

The place was chaotic and wasn’t very clean. Staff could not comprehend that our room did not out of any towels and we were up charge for two beds and only had one.. we cannot recommend staying at this place

If you have stuff outside ur truck lock ur car and truck at all times woke up to all my totes gone out the back of my truck and my kids clothes and hair straightner was in there i will be maken a police report other than that they could have more housekeepers were they knock ask do you want room service other than that they r great and wonderful with children we like it and our family :)

Noisy! People yelling in the hallway, sounds like a wrestling match in the room above us, could hear a low battery chirp in the room beside us. No soap in the bathroom. Breakfast was pitiful.

Reserved a room at a hotel with a pool. The halls were filthy. Entered our room and could only smell cigarette smoke. Went to the front desk and they only offered to cancel our reservation. I asked if we would get refunded and the guy nodded yes. We got out of the dump as quickly as we could.

I booked a suite for two nights, two weeks before we were suppose to stay there. When we arrived, they gave us a normal room with a broken-in-half picture frame sitting in the corner, brand new TV with nothing setup on it, and a bathroom that looked like a lumberjack was harvesting in there. I went to the front desk and asked if it was the right room, or if I could be compensated for paying more for a suite. He just said, “No. No rooms. Want me to cancel whole thing?”. We ended up staying because we had no where else to stay, but way overpaid for the room. I tried reaching out to them once I got home, and they just sent me an email that said “apologies.”. Crazy to me how this is acceptable. I am never staying at a Wyndham hotel again.

Unpleasant service, rooms did not have hot air, bad service

Hello

Broken window in front lobby, suspicious people loitering in the parking lot, someone sleeping (passed out?) on the floor of the lobby. We didn't even make it to the room to stay - we found a different hotel to stay for the night. I'd give it ZERO stars, if I could.

The place had a smell of cigarettes, Rooms had gaps where the A/C units,, rude front desk staff, more of a construction workers place to stay, will not stay there again

Did not have room even though it was reserved with payment. Still trying to find out if reimbursement in full has been made

DO NOT STAY HERE READ OTHER REVIEWS AND DO NOT MAKE THE MISTAKE I DID. NOT DISABLED FRIENDLY! Building and staff do not adhere to or respect ADA.gov or their standards. Not physically disabled safe or friendly. NOT LGBTQIA FRIENDLY! No elevator, everything falling apart in my hands, construction and breaking down building all over, filthy halls, loud pets in almost every room. This place was HORRIBLE to me. Worst experience of my life. They aggressively harassed me and threatened me. I was traveling alone with my service dog, disabled, and not causing any issues at all. I only needed one bed for one night. The guy at the front desk singled me out and bullied me until I left.

I should have taken photos but didn't. Upon check in, i was shown a standard queen room and when i tried to tell them that i had booked 2 queen suites the guy threatened to cancel my reservation. Unfortunately i didn't have it in my budget to try finding new accommodations last minute. The employees there didn't speak English very well and seem like they don't care about anything other than bringing money in. The breakfast area was absolutely filthy both mornings and if things ran out then oh well because the employees didn't seem to care. Several other guests were just as disgusted by the hotel as i was.

There was a couple fighting next to us. Hitting the walls and yelling at 1 in the morning. The room was still a mess from construction. No live tv only streaming. No easy access to the room.