Overall Ratings & Reviews Holiday Inn Express LORTON by IHG, an IHG Hotel

Very easy to check in. Overnight staff was helpful. Morning breakfast staff was accommodating. Wide variety to choose from for breakfast. Everything was hot and fresh. Plenty to eat.

Nice clean and the lady in the front desk was so nice . Beds are so comfy . My grandkids slept so well.

The sheets andthe were clean

our stay was wonderful, Lisa the agent who checked us in was very pleasant to my family, we need workera like her to welcome guest when they arrive at the hotel to check in. Lisa made our overnight stay very welcoming, i will surely tell my friends and family.

I was traveling from Philly to celebrate my son’s birthday and booked a stay at this hotel—but it was a complete nightmare from the moment I arrived. The first room they gave me had food stains and actual blood stains on the bed sheets. The microwave was filthy, and there was hair all over the tub. I immediately felt uncomfortable. The towels and washcloths they claim are “clean” had visible stains, and I ended up going out to buy my own just to feel somewhat clean. I asked the manager for another room, and they switched me three times—but every single room was just as dirty. When I requested clean sheets, they brought more that were also stained. There was no effort made to properly clean or sanitize anything. The whole experience was disappointing, frustrating, and completely unacceptable, especially considering I was there for a special occasion with my son. I ended up checking out a day early because I couldn’t take it anymore. I would never recommend this hotel to anyone. If you care at all about cleanliness, comfort, or even basic hospitality, look somewhere else.

Xxx

Stayed here for 4th of July. Had stayed previously and wasn't great in terms of check-in staff, so wasn't expecting much. Felipe exceeded our expectations. He was very welcoming, courteous and professional. Breakfast was not bad at all. Lots of options for everyone. Only critique I can think of is water was not very hot and pressure was not great. Other than that, highly recommend.

Initially we were told there were no rooms available other than 1st floor rooms. These rooms are used to accommodate pet guests and being allergic to most dogs and deathly allergic to cats, I was concerned but seemed to be in a position where I had no choice. I was assured each room is deep cleaned post check out. This non-pet owner could definitely smell the pet odor in the room. It was also musty-like and the AC was on a higher setting, so the air was not circulating. The icing on the cookie was the roach that I killed in the bathroom. I went back to the front desk, and we were moved to a room on the 4th floor. The property seems to have been remodeled recently but there is obviously an issue. I will say that the gentleman at the front desk was very nice and tried to accommodate us as best as he could in a bad situation. Honestly, were I not already on the hook for $177.62 I would have left and gone to another hotel. This seems like it's a high-volume property possibly due to its proximity to the Auto Train station (which is why I chose it) but cleaning practices need to be modified.

Nice hotel, good bed and good pillows

A god place to stay for a night ...

When I arrived they were busy and they had computer issues. They were efficient getting people in and to there rooms.

Breakfast was good. Had cookies in the evening for guests. Clean. Staff friendly.

Ok took train

Had a grest time. Love their breakfast

Nice stay, friendly staff, great parking!

Just what I was looking for!

Clean upgraded frendly

My stay was amazing and the staff were nice and friendly.

Friendly and clean

We came pretty late at night and very tired from hiking. As soon as we went into the room, it smelled bad and really hot. It would be nice to get the AC on so that the smell is not overpowering. The hand wash was empty. Overall, I was a little bit disappointed, but the guy at check-in was very friendly