The front desk staff in the evening were very helpful kind and ensured the safety of guests after I reported a suspicious vehicle in the parking lot. The manager went outside and circulated. The room was clean and hotel overall was very clean. The front desk staff really stood out to me as super- best I’ve experienced in a long time. I don’t usually stay at this location but due to the good service I would again.

This hotel has a great location. Like all our IHG hotels, the beds and bedding is top-notch.

Personnel serviable

The room was ice cold and the heater did not heat the room. I went to sleep cold.

Excellent beds and rooms.

The hotel is dated and dark. It served our purpose fine but was less than impressive.

Went for a leisure night, shopping and entertainment. Had a good except for ppl 6:30 am, talking and laughing in the hall. Rude awaking.

Quiet night Great staff at check in

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The hotel was clean with a friendly environment. The room was clean and well set up. The onsite restaurant was amazing.

Dated for the cost of the stay. Breakfast not included and they wanted 19.99 for eggs, a meat and tater tots

All good

Check in staff were polite and courteous. It would have been nice if they had told me at check in that there was a “Boil Water Advisory “ at the front desk rather than finding a letter on the counter in the room and no bottled water in the room for at least brushing my teeth. There was however bottled water in the main lobby. The “Boil Water Advisory” was lifted 6 hours after we checked in The rooms were very clean and quiet. We did not use any other facilities in the hotel as we had prior commitments.

nice room clean but the controls on the whippool tub were lose. and the one sink opener did not work

Helpful staff and clean room. The only issue was a lousy view from our room.

the room was clean but the television was not even hooked up to cable. when trying to figure it out, noticed just how clean the room really was (NOT). We were never advised about the breakfast in the morning, assumed with the price we paid that breakfast would be included (it was not). when we asked the server he really didn't know what to answer, kept telling we need ticket. When front desk told us we could park at back of hotel to make it easier to get to our room (it was very scary). Probably won't stay again and will go to another hotel. We go to Sudbury and get hotel rooms at least 3-4 times a year. Still looking for the right one.

No hot water in the shower. When trying to turn the water to warm the entire knob detached from the wall. The staff is very warm and welcoming…

Parking was easy

Scented products whole be avoided. Especially the hand wash. Very strong. Also scented when entering room.

Toilet needed replaced or fixed properly