Both shower floor and toilet had chips in the surface. Normally this would be repaired.

Great location

Very friendly staff and comfortable beds. Safety deposit box in room wasn’t usable even the staff couldn’t sort it.

Very good boutique hotel near center, but not as crowded

Awesome experience and close to everything

Location excellent. Rooms clean and quiet. Sara at the reception desk was very kind and helpful.

This a compact NH hotel; idealand location for a short or long break. A very neighbourhood feel, with drinking and dining options galore within 100 metres. The city centre department stores and the canal side bars and eateries are less than 15 mins walk away.

Fantastic location. Great hotel

Unfortunately the front desk staff was very rude and blunt.

Good location for walking around Utrecht. Very friendly staff. Slightly compact but very comfortable room. Elevator available for ease of getting luggage up to our room.

The staff was a high point in an otherwise mediocre stay. The room with a view on the 3rd floor was cramped and dark with a minuscule bathroom. No common area or breakfast available. Parking was about .3 blocks away. You could pull up to front door of the hotel but there was no proper sidewalk to unload luggage, just a busy bike lane that was dangerous as bikes whizzed around the corner toward you. The elevator broke down on our checkout morning leaving us to negotiate 4 flights of stairs with luggage. If you are arriving by train not car and have minimal baggage and don’t mind a barebones experience but want central location, this hotel would work for you, otherwise keep looking.

We arrived and were told we hadn't paid and had to pay for the room on arrival. After checking later in realised that we had paid so had been charged twice. This did eventually get sorted out but did take about 5 days. At the property the lift was often not working which was an issue for someone in the third floor with mobility issues. It is generally a nice hotel and other staff were helpful in sorting out issues after the initial check-in. Overall 3 star due to the fact that I haven't had any issues in other hotels of a similar standard that I've stayed in.

Great stay. I will stay again.

Very good clean rooms and very friendly and helpful service. The area nearby is quite lively late at night but the hotel has earplugs in the rooms if needed. Note there is no restaurant or breakfast room. There are good options nearby but you need to wait until after 9am at the weekend

This is a very nice hotel in the centre city. The staff were nice and the room was exceptional. There is plenty to see and restaurants to chose from.

Noisy if room face main road

1 night stay in November. Easy walk to old town, lots of restaurants close by. Only complaint would be the noise level. Hotel construction in the day and the bar underneath at night (till quiet late). Perhaps that's why there is complimentary ear plugs?

The room size was great, very spacious. However there was no air conditioning, so at night the room was boiling. You couldn’t leave the window open due to the noise outside. The service was ok, but on a number of occasions, the receptionist was not at the desk, so you had to hang around and wait. Not sure if we will return.

Like many such NH hotels, it is based in a old, venerable renovated building, but with all the unique external features kept as they were. Try to get a room with a balcony, since the life in the square outside is always worth sitting and watching, and often entertaining (if you are travelling alone, I recommend Room 107...).

Comfortable stay in a great location. Everything you need for a good base to explore beautiful Utrecht