Overall Ratings & Reviews Hampton Inn and Suites Rochester/Victor

The place is so maintained, friendly service in person and over the phone. The room was very accommodating to my daughter and her friends for her birthday. The hot tub and pool were clean and relaxing.

It was a nice hotel and we enjoyed the hottub

Great pool and jacuzzi- both warm. Flooring in pool area safe (not slippery) but hard on one’s feet. We will be back

Quiet area away from traffic. Easy access g from highway.

Everything was so great even the one time something was forgotten it was made up to us 10 fold. My Hats off to the Manager Emani, her mom Pam Brittany Morgan Larry and the staff that prepared our breakfast with such care. My only regret is with my Baby's graduation we won't be back to the city. A hotel experience with no complaints for a picky person like me is unusual. 5 stars. The staff made the experience great

Great property and staff

Beautiful place, beautiful staff, extremely giving! I WOULD LIVE THERE! Thank you!

Nice breakfast

Clean hotel, breakfast was okay, room were neat and tidy

Great staff, and very clean-especially breakfast area. We visit often and this is our chosen hotel.

Beautiful lobby; nice breakfast, friendly staff, great pool & hot tub. The 2 room suite was perfect for a family with small kids allowing us to put them to sleep and still be able to hang out in the living room area.

Very cozy and easy access to and from the 90

Great location, has good dining and shopping nearby, very clean, friendly staff, convenient to the interstate.

In the bathroom the fan was extremely loud, the outlet didn’t work and the toilet would sometime keep running after it was flushed.

It's nice every time we stay there, the breakfast is fantastic, only complaint is the sheets had a ton of stains on them

Front desk was very friendly and helped us with a luggage issue. They also offered us Waters and we're very kind.

Imani the front desk person was wonderful And helpful.

Check- in was supposed to be 3PM. We arrived at 4:45, our room was not yet ready and we had to wait until 5:30. That is not acceptable! The receptionist was not welcoming or friendly.

The house cleaning was clearly not a Hilton standard. We asked for towel service daily. 2nd day we went down and got clean towels from front desk. 3rd day they re-made the bed (no change of sheets), didn’t empty trash, and only left 1 towel. This kind of poor service reflects poorly on this Hampton more than it does Hilton.

Quick and easy check-in, nice facility and a nice little pool. Only complaint is hard beds but to each their own.