Overall Ratings & Reviews Extended Stay America Suites Durham University

The property had a good score on Orbitz. But the property left a whole lot to be desired. I was afraid to touch the refrigerator. It looked unclean and sticky. The room also had a weird smell. The staff on check-in tried different rooms but ultimately, this one was what I wound up with. I was tired so I didn't request a different room. I had trouble with the key. Twice using the key, it waa red before it turned green. And then it stopped working altogether. Thank goodness this happened while the office was open. He was able to recode the key. Also the bathroom sink drained slowly. As if there was a clog somewhere. I would not stay there again. wanted to check out prior to the office opening, but there were no signs indicating how to do that.

The front office staff member that assisted me when I checked in was super sweet and helpful….. buuuuuut other than that I’m glad we only needed to sleep and wash the next morning because this was NOT a place I would have stayed and DEFINITELY NOT another night!!!!!! The pictures are probably from when this place was originally established because everything was VERY USED. In addition to the look itself the room was not properly cared for/cleaned by housekeeping. They did not complete the process!!!! There were crumbs on the floor (literally a whole section that couldn’t be missed by a blind person) and they didn’t even complete making the bed. So the gentleman that checked me in came to the room and completed the making of the bed and vacuumed. What he could not do, without a magic wand, was make the room look like the pictures or get the odd smell from the room and curtains (LISTEN it wasn’t my idea to smell them in the first place but when I went to close them the smell coming off of them was inevitable). I’ve booked extended stays before and have found some beautiful places (for less than I spent here) so I figured why not!?!? WellI’m got the WHY NOT on this one and I would NEVER book with or recommended this facility again!!!!!!! But the gentleman in the office deserves a raise because he was doing his job and others and was the BEST part of this experience. If I had the time to focus on booking elsewhere I would have and wouldn’t have bothered with a refund!!!!

I had 2 rooms. They were not side by side. They was on different floors, different sides of the building. The first room was dirty, when we got there. Air conditioning wasn't working. I asked someone to call me left my name and number several times for the manager didn't get no kind of response. I wanted a refund. Cause we didn't use but one room. No one still hasn't called me back.

Pet friendly

Pet friendly

Pet friendly

Pet friendly.

Availability to most everything

The room had a funny smell. The vinyl flooring had wet footprints throughout when i checked in, and when i got my own paper towels to dry the wet spots it picked up a lot of dirt. I ended up sleeping in the hospital room with my companion rather than sleep in the motel. I gave up my room early. A huge disappointment. No stars.

ROACHES EVERYWHERE !

This place was absolutely disgusting and just the worst in every single possible way. STAY AWAY UNLESS YOU LIKE BUGS AND STINKY ROOMS. There’s a comfort suites 7 mins away it’s a Palace in comparison.

Night Staff wasn't very attentive. The office was closed and didn't open back up til 8:30 the following Morning. Very unprofessional

The air conditioner and heater did not work at all. There was no telephone in the room for me to even let the front office know. Both towels were spotted tan on inside folded. Their walls are so thin I heard everything. All those kids and animals. They didn’t even serve breakfast

The room was so gross we didn't even stay there I think I should be issued at least a partial refund!

Office is always helpful and rooms are clean. Quiet stay every time I’m here.

Great stay

Great stay

Margo and her staff had very nice customer service........hotel rooms were nice and clean........the whole staff represented a warm and safe environment .........i will recomend this establishment to my family and friends... .

Bad

When I first checked in the room smelled like cigarettes and there was hair in the tub Also I wasn’t allowed to get extra towels and rags unless I was there for more than 14 days