Overall Ratings & Reviews Sheraton Memphis Downtown Hotel

Excellent place, nice area, amazing food around, I love this hotel We planning to coming back in few more months

I liked the staff the room but I didn't like they didn't make sure I received my breakfast card and the swimming pool was closed yet again that was very irritating but overall it was a comfortable stay

Property was beautiful, quiet, and spacious. Rooms all on higher floors had nice views from either side. The staff attitudes vary by shift, now the two working 5/26 morning shift was very very nice.

The hotel smelled of urine every where

I was shocked of the lobby -- it was gorgeous.. the bathroom is great... A little color is needed in the room but otherwise everything was great...

The Sheridan Hotel came to my rescue in hospitality after Hotel Crown Plaza's frint desk clerk cancelled my reservation due to asking a question. All of The Sheridan employees were nice, helpful and professional. Thank you for honoring me Sheridan Hotel.

Good

I travel from Illinois to Memphis for family funeral arrived at the hotel at 12:30 AM. I was late tired exhausted. I already booked my room at Sheraton when I arrive at the hotel they ask for my ID and try to find my confirmation booking. They couldn’t they ask me if they have booked I showed them the receipt from ExpediaI have to wait so long for the hotel front desk confirmation I called Expedia agent and the agent put me on hold to called the hotel and he get back to me and said I called the hotel many times but they didn’t pick the phone no one answered I can’t fine your confirmation even after I have been charged and get Itinerary number after few minutes Expedia agent disconnected the called and never call me back . I have to wait over then 2 hours till the hotel staff find my booking.

I had a bad experience. I had several flight delays. I called ahead of time to share that I had a late check in. It was around 1am that I arrived and I was told by the front desk that I no longer had a room. I had already prepaid through Expedia. They said it wasn't their fault. The building manager came to the line of people and said there was nothing he could do. I sat down to try and cancel and refund my stay through Expedia. I was so tired and frustrated. About 15 minutes later the building manager came over and tapped my shoulder and said he "found" a room for me. None of this made sense but I was able to get a room to sleep in. This created an incredibly poor customer experience.

No where to park

For the price I paid almost $400 for a 1 night stay. To also have to pay for parking and not have contenital breakfast for guest is ridiculous. First and lasr time using this hotel.

The rooms are nice and large. Very comfortable beds.

Good location. Walking distance to Beal St. Bad: lots of homeless people hanging around. Was told by staff not it's not safe at night to walk. But Lift and Uber and Cabs are available. One of 6 elevators was not working the whole time. Then Saturday afternoon/ night all 4 stopped working. As well as the escalators. Didn't receive room service on Saturday. Asked multiple times for towels. Never received clean towels.

I loved my stay and the view was great. The only thing i didnt like was that the windows were very dirty and ruined the view.

It was comfortable. Windows and drapes could use a good cleaning. But overall nice place.

attempted to check in, but cannot as staff allowed rooms to be over booked

Offered free breakfast at restaurant in hotel for becoming a Bonvoy member, it was closed next morning. Tried to buy glass of wine when got in late, bar was closed and not beer or wine sold in small store, told to walk a mile in downtown Memphis late at night

Awesome place

Nice place but overpriced

Great property