Good points:
On arrival, there was plenty of parking in a pleasant setting. The reception staff were very friendly and provided clear directions to my room, the bars, and other facilities. The main reception area was well presented and gave a very promising first impression.
Not so good:
The room was clean and a good size, but it felt a little dated, particularly the bathroom. There was damage to the door, and some of the fittings looked tired.
Bad points:
When I went to use the pool and gym facilities, three members of staff at the spa desk simply told me to help myself to a towel from the large pile next to them and that the male changing rooms were through the double doors, which my room key should open. There was no guidance on what was connected to the changing rooms, where the gym was, or where any other facilities were located. In fact, a local spa member gave me better customer service than all three staff combined.
The restaurant layout felt very impersonal, almost like a school dinner hall, with row after row of tables. Service was prompt — perhaps too prompt. I ordered sausage and mash, although it had a fancier name on the rather tatty menu. It felt as though the waiter took my order to the kitchen and returned almost immediately with the food. It was food, and I was hungry, but it was nothing to write home about.
Summary:
At around £130 per night, would I stay again? No.
