Overall Ratings & Reviews Candlewood Suites EAST SYRACUSE - CARRIER CIRCLE

Great staff, we got to get into the room a little early, but everything in the room was in rough shape. Looked ok but barely functional. Paid for a king sized bed that was barely a queen!

I had a problem with the toilet to where it needed to be plunged i thought that they would have someone come and plunge it they didn't they just left the plunger by the door and i had to do it myself i strongly feel that it should not have been for me to do when i am a guest of your hotel

I reserved a King bedrooms suite and the room we were in was a queen size bedroom suite. No contental breakfast and the room was $250/night and we didn't get a king bed when we already paid before we got there for a King.

Aesthetic

When we arrived at 4 pm the rooms were being cleaned, with dirty linens being placed in the hallway. The piles of dirty linens remained there throughout the night and were still there at noon the next day. When we said something to the front desk clerk he was just as uninterested in what was being said as he was when we checked in.

Nice to be able to prepare meals in the room - and there is a Trader Joe's not too far away!

Check in is at 4pm. We showed up at 6:30pm and we had to wait for our room to be cleaned. After a long day of driving this was not what we expected.

It was a calm stay just needed a piece of mind

The hotel itself was just fine for the price, but both people working at the front desk were excellent. Had the pleasure of meeting the manager and she gave exceptional customer service. She was very pleasant, professional and welcoming.

Just need the room for 1 and it did the job. Front desk representative was friendly and helpful. Room had a kitchenette that was a nice addition to our stay. The parking lot had some broken glass and litter here and there. Not the hotels fault people are disrespectful

Respect people

nice, spacious and clean!

Based upon the actions of another party from a previous stay, although associated with one another, having separate rooms, created an unfair judgment of every individual resulting in the denial of extending a current reservation and the inability to return to the property in the future.

The front end manager was really friendly

Room was filthy and kitchen wares not stocked and dirty.

Very nice staff rooms are clean and pretty

Our temp was 81 degrees when we walked in it was 50 outside. It took all night to cool the room down to at least 70 degrees

Nice stay. Quiet

It was amazing

Very good overall