Overall Ratings & Reviews Sonesta Simply Suites Plano Frisco

.

Everything was perfect for me

Very dated and smelled badly all the way to room on 3rd floor, elevator felt lie it was fixing to fall , room was clean and comfortable

Very nice quiet comfortable

Great property

nice simple set up with kitchen stuff for those on extended stays. No housekeeping service until youve been there a week. A good, quiet value hotel.

The staff was very attentive and the hotel had all the things one might need during the stay. It’s clean and well decorated. I can’t stress enough how good their customer service was.

nice

I waa not informed untul the day before that there was a $100 deposit required, which was well above the amount i paid for one night in the room, nor was i informed there was a parking fee for the property. It was too late to book at another location. This information needs to be on the booking page, not given last minute when you have no choice but to pay it

Room was Very comfortable, recliner made my sleep easier (treach tube) - only detractions were the Very annoying elevator door, which took multiple times to close, with serious Beeping at times, and the front door card reader, which was DOWN - required call to front desk to gain access after hours - but in spite of these, I'd repeat the stay - and the 24/7 COFFEE was a plus!

Dirty, smelly and too far out of the way.

just do not ever stay there

The room was clean , but out dated. The bed was too low to the floor and the hot water was not hot enough .

Walls paper thin. Elevator not working properly. Charges for early check-in even though plenty if rooms available but pretended no rooms available. Counter clerk parked in Elite member parking at front door. Rooms were clean though.

Pricing was good. Room was clean and spacious. Location was ideal since I was operating within Plano, Frisco, Denton and Aubrey. Was on the 3rd floor and elevator broke down but was quickly repaired by the time I got back

All night gym. Kitchen. Inexpensive. 3out of3!

The room fairly okay. The carpets were dirty and dusty. We sneezed the entire time we were there.

It was average and fair for the price. However, to charge for parking is excessive.

This property is in a serious need of an upgrade. There is rust and peeling on the fixtures in the bathroom, as well as ants. I have stayed at several Sonestas over years including previously staying at this several times, at this is the worst experience I have ever had with them. When I expressed my concerns with one of the staff members they act like they did not want to be bothered. I will not say never but will be hard pressed to stay at this location again.

Overlap, great property and clean. The bathroom didn’t have hot water and some of the microfiber cloths were dirty.