Overall Ratings & Reviews Extended Stay America Suites Houston I10 West CityCentre

Roaches

Air conditioner was cool

Full size refrigerator and 2 b

Family & pet friendly. Love that it has full sizs refrigerator and a 2 burner stove!

Literally laid my head down and two bugs came out from under the pillows. Fell asleep after killing the bugs and woke up and there were more..

Good

They claimed to offer free breakfast. Not only was that a lie, they didn't even have coffee, in the rooms or up front. They only offered decaf coffee, and that's i,!j- no breakfast bars, buns, nothing

I like the staff they where great on checking me in and checking me out and they where helpful in what I needed, but the things i didn’t like there where two big cockroaches in my room and outside it smell like there was a gas leak

Bien por el precio

Good

quiet, easy access to the interstate, mall, and variety of dining places

quiet, close to dining and mall

Back door propped open with a rock. Anyone could walk into building. Key cards never worked, had to get them reprogrammed each time I left. Ceiling tiles missing in hallways molding also missing. Trash along side of building and front entrance.

Great access and good location

The hotel recently had a fire so it smelled of mildew and fire the microwave in my room caught on fire me and my kids were in the room

I woke up in the morning and found dead bedbugs on my bed where I was laying. I have contacted the property manager with pictures so we will see if she reaches out.

Convenient. Close to mall and eating places.

It was terrible, my flight got delayed so I arrived at 1 am to the hotel but nobody was there for the check in and give me the key to my room. I ended up going to a different hotel, paying more, plus the commute, plus sleeping less hours

The mattress was to hard, not comfortable at.all!

Check in was easy with no surprised deposit. My service animal was at ease and not looked at in any way due to breed. Location had gas stations and food not to far. Studio had big refrigerator and microwave along with hot top. Bed was super comfy. Would stay again and highly recommend.