The property was well maintained room was decent bad experience with the no water bottles there for tea and coffee, no one answers at the reception and on top of it had to pay 10 pounds for the car parking even as a guest for the night. 😔 😟 🙁

Staff is very welcoming and friendly. Rooms are clean. Food is nice. Can’t fault it really.

Rooms were older style but clean and plenty of room. Staff were very helpful especially Joy and Ashley. Breakfast was normal buffet but nothing else around so suggest pay the night before to get discount. A little out of the way if you don’t have transport but ride cars come quickly.

Our initial welcome at check in could have been a bit more friendly. The room was clean and tidy. Breakfast was great - the food was a good standard, loads of choice and absolutely fantastic service from the waitress. My only gripe was regarding the parking. For a start it's a sharp turn getting through the barriers and I scuffed the front wing slightly which was annoying. Then the instructions for payment referred to 'day visitors' but not 'overnight visitors' so I didn't know whether to pay at the machine or what, given the amount of notices that warn of tickets! Thankfully I was right not to pay, instead I just needed to give reception my reg number and pay them directly. I'd happily stay here again safe in the knowledge that I know how to navigate the parking!

Poor service when we checked in no information just grunted at to pay for parking

As others have mentioned, the hotel does look a little dated, but it is clean, which is the most important thing. For most guests, it's simply a place to sleep for the night rather than somewhere to spend extended periods of time. The staff on check-in Saturday were quite abrupt. They weren't rude, but they lacked the customer-focused approach you would normally expect in a customer-facing role. In contrast, the staff on Sunday were absolutely superb and made me feel like a VIP. The English breakfast buffet was decent and certainly sets guests up well for the next leg of their journey. Continental breakfast options are also available. However, the hotel signage advertised breakfast at £12.50 per person, yet I was charged £15.00. Similarly, the official website currently advertises free parking, but I was charged £20 (£10 per 24 hours). The increase in breakfast cost and the unexpected parking charge didn't affect my budget, but I can understand why many guests would find this frustrating. If the advertised prices and parking information are no longer accurate, they should be updated accordingly. I would stay again if I had to, but it would not be my first choice.

Staff so helpful and pleasant-all of them!

The staff were amazing and very attentive. The kids especially enjoyed the pancake machine at breakfast.

The staff were absolutely lovely, as was the breakfast buffet. Unfortunately the rooms are very dated, and the Club upgrade we paid for didn't feel very luxurious with lots of stains on the furniture, tile chips in the bathroom, a leaking bath, and felt like it hadn't been updated in about 30 years :(

A beautiful clean room and hotel. Staff very helpful and courteous. We had a pleasant stay.

Room was good and the facilities useful, though the swimming pool is under renovation. The staff though were consistently excellent. Very attentive and polite and ready to offer help or assistance.

After 2.5 weeks of 2*/3*/4* hotel stays throughout England during a record breaking heatwave this was the ONLY hotel with A/C, a fridge in the room, and less importantly a phone. PLENTY of parking, nice restaurants and VERY helpful staff, and only 15 minutes from Heathrow. Will definitely stay again (especially during a heatwave!!)

Close to Heathrow and just off the Motorway

The room was clean had extra pillows and also the cleaners did good job the gentleman who check us in was 10/10 smooth service from start to finish we only stayed one night and checked out 11 am i have to say to food service from all staff was fantastic they went above and beyond for all customers I will book this hotel again I traveled more than 4 hours from Great Harwood BB6 and was thrilled to be there even if it was for one night

Good spacious room-very quiet! Helpful, friendly staff. Reasonably priced food and drink.

Even though my Don and I only had 3 nights, we found the staff very amenable respectful and hopefully, room was spotless every day and a good range of food to choose from, would gladly stay there again

Stayed over from Friday night to Sunday morning. Staff very welcoming and quick to check you in. Breakfast, bar and dinner options great and have everything you will need. Chef will even do a well done fried egg on request! Pity the pool and poolside amenities were not open. The gym had enough space and machines for travellers trying to keep on top of their fitness. Opening earlier than 8am at the weekend would have suited me better though. Lastly, happy that I could park outside the reception door with a Blue Badge, but unfortunately was charged. Would hope that they would institute a Blue Badge Concession in the future.

Lovely hotel and really helpful front of house staff . Nice bar and restaurant! And great parking! Good little gym thats open early too. Hope the pool is getting fixed tho as someone there told us it has been closed for nearly 7 months now, the hotel would have eveything u need then! Only fault we had with the hotel was when we put the do not enter our room door card on our door it was completly ignored and placed on our bed in the room. We very was disappointed with that.

Room was reasonably clean, albeit it dated. The bathroom door had warped and there was hair on the tiles. The iron wasn’t as steam iron which worked but not the best. This hotel has good parking, spa and pool. The breakfast was a good selection of foods. What made the stay great was the staff, especially the breakfast staff, warm friendly and very helpful. I would stay here again just for the staff.

Would recommend