Overall Ratings & Reviews Lexington Inn and Suites

It was a nice room and a good continental breakfast

I never write reviews. But we had to leave after 10 minutes because the tank of the toilet once flushed, started to overflow all over the place and my husband killed 2 roaches. It was horrible. We requested a refund be applied to our Expedia account and went to another hotel around the corner. Hopefully we hear back about the refund.

Great service

Hotel is under construction for a revamped (much needed). Room was ok. Bed was very hard and uncomfortable, found a dead roach and sink would not stop running. Staff was nice. Housekeeping though took our towels and didn’t leave replacements and never refilled the toilet paper, even though it was almost out. Overall, it was a place to sleep and nothing more. Would not stay again though.

The staff was very nice and hospitable however the facilities were severely lacking. The AC unit wasnt able to properly cool the room until after the sun went down. The tub drain was so slow that the tub was full by the time I finished my shower, the tub was 3/4 full. There was missing outlet covers and exposed wiring. Holes in the walls. Mismatched paint. Soap scum in the bathroom. The list could go on. I know they are undergoing construction/renovations to update but the rooms that are currently available are in an unacceptable condition

Under construction not very clean

Nice value

Doing renovations on the outside, but inside is clean and rooms are fine for a cpl of nights. Gentleman at the front desk is great

The room was very outdated and most of the lights did not work. The backsplashes were not connected to the vanity top. The top of the desk was filthy. My room was directly across from the laundry area and the housekeeping staff were talking very loudly. The hotel is currently being renovated, so maybe it will improve.

The property is falling apart. It’s clean but stuff are broken and need to be repaired. Soap dispenser broken, one drawer broken, hair dryer not working, faucet broken, window not closing properly and since my room was on the 1st floor, anyone could access the room through the window, pool dirty.

First of all, when we arrived, I noticed the pictures on the website were nothing like when we arrived. The hotel was under major renovations, which it needs terribly. When we check in, I paid for a two-bed suite and was put in a regular double room. When I went back to get swapped to the suite, we were supposed to be in they moved us to a room that was dirty and disgusting Pictures below). So after not being able to find another room in the area, I told the clerk we would stay in the 1st room as it was clean at least and for them to clean my correct room and we would move there when clean. She said that she was the only one there and that the cleaning carts were locked up. We stayed the night in the smaller room and then moved to the suite the second night which appeared to be clean but when I pulled the comforter back it had a blood stain on it and had to exchange for a clean one. There was no attempt to compensate in any way besides saying, " everything is going wrong with your visit isn't it". This is unacceptable and my family and I book at least 5-10 bookings per year with hotels.com. I would like to have a refund for this horrible experience with my family.

The room was spacious and clean. Staff were nice. Shower was good. Location near restaurants and seemed safe. A few issues of dissatisfaction: 1. No phone in room. Why? No answer from desk at 8 am when i called using my cell phone. 2. No ‘do not disturb’ tag. Room service would knock and enter at 9:30 am when we wanted to sleep in. The maid was nice but didn’t speak English at all. 3. TV in lobby was loud during day and carried straight into our room. Very annoying to me when we wanted to sleep in and in general.

Breakfast

Hotel needs repairs. Our bathroom had mold and the towel hangers were broken

The front desk staff was very professional and kind. The pool was under construction and we did not find out until time of check-in versus prior to booking. The appearance of the hotel was very outdated and bland. The breakfast was very delicious!

Fridge in room didn’t work, made staff aware nothing was done. Lock on door was broken, lights didn’t have bulbs in them. Asked for soap for wash hands, never got any the whole 3 nights. I had booked the room for 4 nights but checked out a day early to go elsewhere.

Tebiew

You get what you paid for…

Hotel was under construction trash everywhere canceled when we got there.

They are renovating and it makes it look closed. No hot water 2 of the 3 nights, only one could be blamed on Hurricane Helene. Hurricane knocked out TV and internet but power never went out for long. Room was good with comfy bed. Breakfast was adequate 8