8.0
Very Good
From 885 reviews
Cleanliness

8.4

Room Comfort

8.2

Location

10.0

Service and Facilites

8.6

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Traveler Reviews Holiday Inn & Suites CHICAGO-DOWNTOWN by IHG, an IHG Hotel

Number of reviews per page
20
40
Top reviews
Jaime
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Everything was just a small walk away
Mark
icon-Leisure
Leisure
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Rooms are great. They carry dove toiletries. Comfortable beds and pillows. Refrigerator in room. No microwave. Coffee maker in room. Convenience store in lobby. Location near transit station.
Jessica
icon-Business Family
Business Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Very nice and very clean love it
cesar
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Na
Candy
icon- with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We had a great time on this hotel!!
Alethea
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The room was great ,Clean and comfy just kinda wish the view of Chicago was better.
Maurissa
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Staff was friendly and helpful, room was clean but the hot water wasn’t hot still overall a good stay
wilson
icon-Business
Business
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

My room was not clean and I have to go downstairs to the front desk for towels and coffee. I did t expect that poor service from the hotel. Just to be clear I did not left any signage saying to not clean the room
George
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great staff. Not too far from downtown
Alayna
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The construction across the street was very loud every night (all night). It would have been good to stay in a different part of the hotel.
Christian
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Nice property and very conveniently located.
Daniel
icon-Leisure
Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Hotel was nice and it was clean. There was some mold in the bathtub and some of the paint was chipping but it is a nice and quiet place to stay. Near downtown and short trips via uber to Navy Pier
Dean
icon-Business
Business
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Close to Amtrak and UIC. Just what I needed.
Christian
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

It was okay
Verified traveler
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

amazing service
Renica
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

I booked a suite for the weekend. The bathroom and common room floors were so dirty and sticky. When I went to the front desk to ask about switching rooms or even having my room cleaned the staff acted as if I was bothering her. Needless to say we checked out and checked into the Marriott. Never again!!
ashlin
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

parking was super easy, nice stay.
George
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The property was as advertised. So often on the internet you see images of a hotel and when you arrive it is not at all what you have seen. In this case we were pleasantly surprised.
Anna
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

No hot water at all. No restaurants nearby, and limited options for food. Bed was fine. Floors dirty.
Andy
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

I liked the helpful people at the front desk.
Number of reviews per page
20
40