Overall Ratings & Reviews Holiday Inn Express & Suites ALCOA (KNOXVILLE AIRPORT) by IHG, an IHG Hotel

Stay was comfortable. Team accommodating and helpful.

Clean

Breakfast was great😁

One night stay. Hotel needs some work. Has been neglected by Holiday Inn. Hallways definitely need remodel. No fan in room bathroom, refrigerator didn’t work. Disappointed

Team was friendly and helpful. Key expired after one day, but the team quickly fixed the key for the duration of my stay. Breakfast was hot and ready with many choices. Suggest granola to go with the yogurt and recommend the team watch for guest requests a little closer.

Close to our concert venue

Needs updating - not up to the typical standard.

N/a

Nice staff

We checked in late and checked out early. It was clean and comfortable. It needs to be kept up better though

The property was okay. The rug seemed dirty. We prefer a room with floors. The staff was very nice and accommodating. The breakfast was nice. We were surprised that is had eggs and bacon and other hot food.

Did not have my 2-night stay in a standard king room. I was put in a standard queen room instead. Asked to be moved to a king room only to be told they had none available so cancelled and checked into a different hotel.

Excellent hotel friendly staff,clean we will definitely stay again

Overall clean and well kept hotel.

.

Loved it.

This hotel was my least favorite hotel I’ve stayed in recently. The check in was slow and the guy behind the counter had the personality of a slug. The room had thin walls so the noise in the halls and on the outside of the building was a bit much. The pool had swim lessons going on for most of the afternoon which shortened our time there. Luckily I don’t plan on revisiting the Great Smoky National Park again so the odds of staying here are rather slim.

As expected.

Mostly quiet, but did hear a few planes.

Room is fine. There is mold on the walls and ceiling in the bathroom due to there being no fan. The pool is not heated so it was too cold for my daughter to swim in which was a major reason why we booked this hotel