Overall Ratings & Reviews Holiday Inn Express & Suites CLEVELAND-STREETSBORO by IHG, an IHG Hotel

Staff was friendly. Room was clean and nice. The hotel is clearly undergoing renovations and you can see unfinished areas but it is very clean and the room was nice.

Had reserved a King. Was told during check in that the king rooms were all sold out - so was given two queens. When I showed reservation was told hotels.com was a third party.

We stayed one night for family reunion. enjoyed pool kids went swimming and was clean with towels available.. our room was clean except for old dorito chips left by the wall next to bed. other than that was clean and comfortable

Very nice staff. Very convenient off of I80. Don’t have the news on the TV in the lounge; it is very polarizing in today’s civil divide.

Loved t location Staff was very helpful and courteous. Rooms were very comfortable. The pool was in horrible shape Film on t surface and green mold on t steps I let t front desk know… she said she was sorry but that it was cleaned every week… Clearly she should have looked at it and called t pool company to clean it … it truly was disgusting… I wouldn’t get in and no way I would let my gkids in it.

Excellent and quick check-in. The room was flexible due to the need for extra kids. I would stay here again. The pool needs a tiny tidy-up, but other than having it entirely to ourselves, it was wonderful.

The pool was dirty (cloudy, had a film across the top of the water, dead bugs) and had mud all over the floor around it. The pool bathroom had wet wadded up toilet paper all over the floor, so clearly no one was on duty to be cleaning up. The room itself had mud in the shower and beer/something yellow splattered up the wall by the trashcan and I killed three bugs in the kitchenette area. The pillows were all different, lumpy and not quality pillows like at every other Holiday Inn I’ve stayed at. Worst yet, the breakfast was inexcusable and not edible (picture included). The elevator was broken. This was honestly a horrible stay. The only good part was that both check in ladies were friendly and professional, and the remodeled rooms were beautiful to look at. I would never come back to this location, and I never leave bad reviews.

Only 1 day it wasn't clean. The food was not as good or fresh like other Holiday Express. No sugar free or gluten free items. The king size bed was way too soft, maybe worn out. We woke up with very sore backs. I didn't ask for another room because i thought they all would be the same. I wanted to change hotels, but we have used Holiday for years. Also stayed there in streetsboro before.

Desk clerk was horrible, room smelled like Cigarette smoke. Building , horrible odor.

The room was clean and the bed was comfortable

Quick check in! Room is really nice.

Hotel is under construction, but it didn't cause any issues with our stay. Room and breakfast were good.

Very nice, good value!

We enjoyed our stay in the comfortable room. The staff has been friendly and helpful.

Ongoing construction which was not mentioned when making the reservation

Very unsatisfying

No issues

Was a pleasant 4-night stay. Great staff. Good breakfast. Clean room. There is remodeling going on in the main entrance, but this did not affect our stay in any way. It's close to shopping. It's also a short drive to Kent for any parents who are planning to visit students or attending grad ceremonies. Would definitely stay here again.

hotel was in the process of being renovated so ofcourse it had a smell but nothing that would be bothersome. our room was one of the updated ones which I was happy about. Room was clean and spacious. Pool area is definitely in need of an upgrade but i know there are in the process of doing so eventually. However, no complaints. Breakfast had good options as well.

It was good