We requested a first floor room to help a guest avoid stairs. We were put on second floor in a building where the elevator is broken. We asked to be given a room in a building where the elevator was working. None were available.
No elevator repair people were in evidence on site as it is the evening.
Staff were regretted the problem and were apologetic, but were unable to help beyond offering two bottles of water.
Room was clean/fresh/new, and carpet looks brand new. Staff is nice, but not empowered to help the guest.