Overall Ratings & Reviews Golden Sails Hotel

Friendly staff / very clean and very comfortable beds

Lovely courtyard and gazebo. The front desk staff was very good.

I think i had bed bug bites. The front door lock did not work multiple times, which meant I had to revisit the front desk to resolve the issue multiple times. The front desk person had to come to the room to try to get it to work and he could not, so he was able to open my door, but then I was not able to leave my room unless I would first stop by the front desk.

This property is older and the room are dated however it is in a great location to 2nd and PCH area, easy parking, staff is friendly and helpful.

Ok

The staff were friendly and our room was very clean. No USB ports anywhere to charge your devices so make sure you bring wall adapters!

Our room was on the second floor and there was no elevator. My dog had a hard time climbing the concrete stairs. Also overall the hotel was not clean and seems like they are in middle of a renovation

I feel this property could have more potential. Gym equipment didn’t work properly. Property needs upgrade. More amenities

I had stayed here many years ago and was hesitant to return but they have remodeled and improved it immensely. The pool area is lovely. The room was comfortable and had everything we needed, including a microwave. There isn't a restaurant on the property but there are many good ones nearby. I do wish they had more of a selection of snacks and drinks for purchase at the desk and bins for recycling. Otherwise, it was a perfectly comfortable accommodation.

Only average. Too much money.

The pictures advertised for the room were extremely misleading. The actual room was old and with many obvious repairs needed. Quite dirty bedroom and bathroom, grout, corners, and baseboards specifically. I was honestly grossed out and felt bamboozled.

Can’t wait to stay here again! Lovely experience and a wonderful hotel.

The hotel is nice but needs upgrades. The shower flow is very slow and barely feels like a shower.

I love this place. Ever have problems staff real respectful awesome customer service

Room was nice for a short night stay

Positives: the people that worked at the front desk and the people that worked there were very professional and nice. Extremely courteous. The location was close to CSULB. The location was quiet. Good water flow from shower and temperature. Negatives: The moment we walked into our room, we were hit with an overpowering odor that should have sent us right back to the front desk. But it was late, we were exhausted, and we figured it would fade. It didn’t. The smell only intensified over time—sour, acrid, sewage-like, and deeply unsettling. By the second night, it was so unbearable we had to call the front desk. They sent someone up with a green spray, which did not reduce the smell. No offer to move us, no concern about the air quality, just a quick squirt and good luck. Whatever is going on in this room, it needs to be investigated by management . I think the carpet is just absolutely filthy and the putrid smell permeates everything. My son thought it might’ve been the toilet because it smelled sewage like, but I don’t think it was that. Also, both of the sinks are very slow to drain so they must be clogged.

It is not a clean place. Front desk people were great but overall the hotel is beat, from the furniture to the paint, sidewalks etc. The pool area looked nice from a distance. How it got a "8.0 Very Good" review I do not know. It does not seem honest.

Excellent clean room, friendly service.

the hot tub area was closed off due to renovation of nearby rooms….this extremely disappointing as it was the main feature we stayed here for…also there was no hot water both evenings!!!! come on y’all!!!

The Hotel is in bad condition. the parking lot is a mess.