Overall Ratings & Reviews Holiday Inn WASHINGTON D.C.-GREENBELT MD by IHG, an IHG Hotel

Good

Lots of noise because of construction. Parking Area had significant amount of trash. Reception was excellent.

The hotel is completely run down. The initial room I was given the bathroom appeared dirty. There was soap suds and hair in the shower and bathroom floor. The staff was kind enough to switch our room but the new room bathroom had a peeling tub. And this time I found a strand of hair in the bed. Because I've been driving all day and had somewhere else to be shortyly i just accepted the room and wasnt able to return until after midnight. I won't be back but hopefully the renovations help when it is done because it was a nice quiet location.

The hotel was run down. Our room had a fast leak in the shower. I found dried contact lenses in the bathroom. M & M’s on the floor. Dusty. Peeling wallpaper. Black gouges in bath tub. And the rug was obviously very dirty.

The property was being renovated and all of the indoor amenities where unavailable it was really disappointing the carpets were taped down and half off the building was shut down. I asked for a broom around 4pm and they refused and made us switch rooms bc there was no housekeeping staff there for the rest of the day. The ice machine was also out of order. There is so much i can say about this property i was devastated.

Convenient for my daughter who lived 10 minutes away to pick me up.

Scared to park, lots of people hanging around in their cars, it felt unsafe.

Very safe

This was by far the nastiest hotel that I have ever stayed in. I paid for two rooms and they were both dirty, smelled, carpet was moist and bathroom was atrocious. Overall a horrible experience.

This property is in very poor condition. There are smells in the room area and the bathrooms were disgusting. I rented two rooms and they were both the same. They have plug-in air fresheners in the hallways as well and on top of that they are doing renovations. I wish this info were available before I paid in advance for these nasty rooms. I was told that because I booked thru Expedia there was nothing that they could do for me.

The property is run down but currently undergoing rennovations so it will definitely look nicer when it is done. In the meantime, there was not fitnrss room available. Staff super friendly and helpful.

The staffs there were amazing . Especially Mr Brandon , he’s such a gentle man . His customer service was excellent and I’m definitely coming back to visit because of him .

The hotel is under construction, which was not disruptive, however the laundry and gym were not available which we didn't know when we booked. The room and beds were comfortable, linens fresh, a good size mini-fridge and freezer, and a good location in Greenbelt. We would've benefited from a recycle bin in the room and breakfast included.

Advertised to have a bar but no bar at all. That was one of the reasons i wanted to stay there should have gotten half off

Average

Clean and welcoming

I like this hotel, they offer a breakfast buffet for like 15 per person. Clean, quiet

The property doesn’t look anything like it’s advertising. The building in dark no green lights or any lights. It actually looks abandoned. The elevator are old with chipped wood. It smells of dust from construction and very noisy. Not what I was expecting. The staff was very nice for check in and check out. I wouldn’t recommend staying until construction is done.

The front desk clerk was extremely helpful and friendly.

Quiet