Overall Ratings & Reviews DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside

Avoid going to the breakfast... its $30

We enjoyed everything except it wasnt near any shopping.

The outlets didn’t work.

😎

The staff was very helpful, the shuttle was great, bar area was nice and friendly. Great location. Some attention to cleaning would be better, windows in room were all dirty, bathrooms very small, only one towel rack. Fresh paint would help a lot.

My room was not clean. The bathroom floor was sticky. The bathtub floor had dark smudges. The bed smelled odd. It was not at all what I expect for hotel cleanliness. I also think my floor was slanted because the dresser drawers would not stay closed.

The hotel is tired and needs money spent on it to bring it up to date. The walls fixtures are worn and marked. The room itself is also worn and it wasnt cleaned to a very high standard. Behind the TV until and under the desk as thick with dust. In the bathroom there were hairs all over the floor and around the toilet. It is noisy as it is next to a small air field and also the train line is right behind it too so I was woken up by train horns at 4:30am and then helicopters later in the morning. The staff however were great very helpful when asking for recommendations or if I needed assistance. The free shuttle bus is a plus point for any guest. It could be a great hotel if some money was invested in it.

This hotel was clean but dark and unwelcoming hallways, tired capeting, elevators, etc. Staff was pleasant. They did not have info that I could find on dining etc. options in the area.

This hotel has seen better days. Maybe in the 1990s. Everything is dated and worn. Tears in the hallway wallpaper, tears/holes in my ceiling tiles, large stains in the tub, broken elevator in the parking garage. Shuttle service locally was convenient and staff was friendly.

Great location. Very walkable. Pub had great food and drinks. Starbucks in lobby. Nice sized room with couch.

We were assigned a room that had an a/c issue but upon informing into the front desk we were quickly given a new room. Also, rooms were ready early. The is a plus. Ver convenient location downtown and accesible parking.

Easy to find. Short walk to Hall of Fame. Friendly staff!

Did not like charge for parking. Should be included with room. Increased price to level where there are much better options. Will not return

Truck got broke into in their parking garage

Staff great. Rooms clean but tad old. windows could barely see out of. Overall good stay

Rooms room are rundown there is spots missing on the ceiling texture. The wallpaper is peeling down off the walls. Hilton is turning into a motel Chain.

El staff es EXCELENTE.

There was roaches in the rooms and a awkward smell

Very clean and staff was awesome!

Smooth check in with great customer service, evening shuttle service for dinner out in the city and clean room. Perfece one night stay.