Overall Ratings & Reviews DoubleTree Resort by Hilton Grand Key - Key West

There was trash in our trash can upon arrival and the room smelled absolutely terrible! I did not know that this place was pet friendly, and as a result, my son who is allergic to dogs, broke out in hives all over his body, and I had to rush him to the ER to get treatment. The front desk doesn’t seem to be worried about this. That said, the front desk supervisor was friendly and the location is close to the airport.

Excellent staff, and convenient ground transportation to Old Town Key West (straight to the Marina area at the north end of Duval). Hotel is undergoing room renovations and patio construction (lots of contractors, noise, and poolside construction). The outdoor patio and poolside bar were not even open during our entire stay.

No comment

Wish I was told they were under construction!!!!

This property is in the middle construction. They are grinding tile around the pool throughout the day. Dust and debris are everywhere. Noise is incredibly loud and there’s no notice of this prior to checking in or booking. Hallways smell like paint. The outside bar was closed. The AC in the room was so loud we could barely sleep. there was no AC in the hallways. In our hallway, there were dogs, barking, and distinct smells of marijuana throughout the day.

The property was under construction. Had we known we would have never booked the stay

Staff is friendly but major renovation, leaky sink faucet, stained bath tub, outlets didn’t work, fire alarm testing, and power outage.

We liked on how friendly and helpful the staff are. But the hotel itself needs renovation. Otherwise, everything else is good!

The property was under construction and I was unaware. I booked this trip as a quiet get away for my boyfriend and I and we were very upset at the noise and mess around the property. The bathroom and mirrors were a little dirty and our balcony overlooked a construction site. Constant noise inside and out. Plus, our tv didn’t work. We were very excited for our trip so I was upset that this was his surprise. The hotel staff were kind and checking in was easy. I understand that there was construction going on. It would’ve been nice to know before arriving.

Construction was going on and we had no idea, The work crews was working all through day in and out elevators with equipment not to mention returning next morning 5:00am to hear what sounded like fire alarm turns out to be work crew backing trucks constantly to window..Smh

Hotels.com false advertised the room they sold to me. They took pictures from more expensive room (double room) and advertised it as Studio room. When I got to Hilton hotel the management could not do anything and said to contact Hotel.com, The hotel.com did not do anything to resolve issue. The hotel itselft condition old stinky and they are remodeling and creating dust during stay.

Well the first room we got smelled of mold and the bathtub stopper would not work as well as the charger unit bed side and the construction noise. The second room wasn’t bad but the bathtub didn’t work as well as the charger station at the bed side. The rooms are old and need refurbishing. The pool and staff were great..

The resort looked great online and in their pictures, when we arrived there was construction all over! The hotel assigned us two rooms directly underneath where construction was ha, my entire stay was hell, dust coming down from the room from all the construction, noise at 7 am, instead of enjoying a long getaway relaxing weekend, it was a mess! I paid too much fir this type of service, treatment and inconvenience! The manager didn’t care if we were uncomfortable! I would not recommend this hotel! Its been the worse experience I have had with any hotel I have stayed in! Nothing has beedone about this! I want my money back!!

Check in was easy - staff was nice

Construction noise all day. Fortunately we were gone most of the day

The property is under construction which there is no way for you to know until you get there or from a review which is why Im letting it be known for others. Also the property does not hold the entire cost of stay on your card. They hold a little and continue to take random increments from your account yes it is more than the cost of the hotel but will be refunded eventually but that may be helpful to some travelers. Jacuzzi was not working but other than that...it was ok stay I will try a different hotel next time I return unfortunately I cant make this location my go too.

I give the stay a 3. The bathrooms need updating…the tub was rusty and the stopper didn’t work properly. Also, the vent for the a/c is so small and we had to turn the temp all the way down in the 60’s just to be able to feel it.

Property taxes as under renovation, hot tub barely worked, added fees should be waived during construction!

Was nice

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