7.2
Pleasant
From 1,002 reviews
Cleanliness

7.8

Room Comfort

6.8

Location

8.6

Service and Facilites

8.0

Traveler Reviews New Linden

Number of reviews per page
20
40
Top reviews
Jose Emmanuel
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 97 week(s) ago

Expedia Group verified review

Quite warm. Maybe it’s good for the winter but definitely not a good idea to stay here in the summer. Staff had a difficult time explaining things when I asked about the aircon that clearly wasnt working. He ended up telling me that there is no aircon in the whole hotel facility. It’s pretty obvious there’s aircon in the lobby though because it was cold. I just wish they invested in keeping the guests comfortable too. I guess it’s safe to say I won’t be staying here again.
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Gloria
4.0
/10
Reviewed 100 week(s) ago

Hotels.com verified review

The room was clean but very basic. The furniture was old and grotty. The television did not work, and they did not even try to help with that. The room was very hot as there was no air conditioning. Breakfast was very basic. I would not stay here again.
Cheryl
8.0
/10
Reviewed 100 week(s) ago

Expedia Group verified review

Cheep, cheerful, but maybe a little tired, good location!
Michael
icon-with Partner
with Partner
2.0
/10
Reviewed 100 week(s) ago

Hotels.com verified review

The bathroom was dirty. Had to clean the toilet. The shower had hairs in it but they did not show up well on pics. The floor was dusty around the edges. There was no tea or coffee and the drawer they were supposed to be in and it was not very clean. Given tea and coffee by the receptionist but no milk. Eventually went out and bought tea and milk from local Sainsbury. The tap was absolutely disgusting, as was the rest of the sink. Toothpaste had been spit out and covered the tap. It was dried solid and plenty of it. How it had been missed only god knows. I assume the sink was not cleaned at all because if it were it would be noticed. On a different note, one of the electrical sockets was loose and when i pulled out the plug it sparked. Not very good if young children are around. Trying to upload pics but the app is not allowing.
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Dillon
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 102 week(s) ago

Expedia Group verified review

Great location good staff
Karen
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 102 week(s) ago

Expedia Group verified review

A bit rundown and not super clean. Leaky shower and leaky taps, but a lovely location and great room for families.
Howell
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 102 week(s) ago

Expedia Group verified review

Clean reasonably sized room -easy check in/out. Good location in a quiet area.
Sally
icon-Leisure
Leisure
8.0
/10
Reviewed 103 week(s) ago

Expedia Group verified review

Lovely hotel, very handy. Lovely staff & very welcoming. Would definitely stay here again
Citlalli
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 106 week(s) ago

Expedia Group verified review

This hotel was nice, clean for the most part (our bed cushions smelled a bit musty, though) and staff was really nice. Room was small, but it was enough for a 2 night stay. It gets really warm when it's sunny out as sun hits it directly. Not a complaint, just something to know. Cannot leave luggage, as we were told the hotel is not responsible for it, and that we could leave it just beside the reception desk, which we chose not to do. Other than that, good place to stay.
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Chris
icon-Leisure
Leisure
2.0
/10
Reviewed 107 week(s) ago

Expedia Group verified review

Cobwebs above bed, hair in shower plug hole, usb ports didn’t work, cracked tile on bathroom floor, sticky dirty floor. Apart from that it was great!! 😕😕
Verified traveler
2.0
/10
Reviewed 109 week(s) ago

Hotels.com verified review

We didnt end up staying here. my friend arrived the day before me, and refused to stay by herself. We were given a basement room which felt uncomfortable. The staff seemed a bit confused at why she was checking in. The window didnt latch properly. She stayed with a friend that night, with DND sign over the door. The next day i arrived at the hotel with her and got the same off-vibe. We were told to go back upstairs when we tried to get into the basement. Despite the DND being on, someone had clearly been in the room and left trash in the bin and moved some things around. We checked out early. The staff response to us checking out also seemed a bit confusing. It felt a bit like they didnt expect guests in the hotel at all.
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George
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 111 week(s) ago

Expedia Group verified review

I was pleasantly surprised by the New Linden. Location is pretty great 8min walk to Bayswater or Notting Hill on the circle line and about 30 min to most attractions. I was disappointed to find the shower was not draining and the light over it was out but they fixed both within 2 days. Daily maid service. Odd and quaint that you leave your key in a basket when you leave. Once they let me take the wrong key before I realized the mistake - use your hotel safe! Bag storage means leaving your bag in the lobby for anyone to grab but thankfully no issues. I'd bring a locking cable if I stayed again. Overall the hotel is in good shape and the only other concern would be lack of AC in the summer. We stayed in a family suite with 3 beds and worked out well but the steps to the main bedroom can be dangerous at night. The neighborhood was amazingly quiet and safe. Pubs within 8 minutes in either direction and a Sainsbury small grocery 3 min away. Hotel breakfast of hard boiled eggs, cereals, 2 kinds of yogurt, croissant, tea/coffee was underwhelming - Sainsbury has better food (salmon lox, fresh fruit, hot pain au chocolate, hot cocoa) for a lower price and open 30 min earlier.
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Pippa
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 111 week(s) ago

Expedia Group verified review

Great location but this isn’t a 4 star hotel- more like a 2 or 3 star at best. Good value
Craig
6.0
/10
Reviewed 112 week(s) ago

Expedia Group verified review

//
Ann-Marie
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 114 week(s) ago

Expedia Group verified review

Brilliant overall but for the cleanliness - really spacious and excellent storage facilities
Jessie
icon-with Partner
with Partner
10.0
/10
Reviewed 114 week(s) ago

Hotels.com verified review

It was a very pleasant stay. The place is perfect for most of the things one wants to do in London.
Anthony
8.0
/10
Reviewed 116 week(s) ago

Expedia Group verified review

Clean and quiet — about ten minutes walk from Bayswater tube. A bit surprised to be asked for photo ID when we arrived… don’t normally take passport on trips to London. Area around the hotel has seen better days, but so has most of London. £88 for a Saturday night basement twin.
Lesley
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 117 week(s) ago

Expedia Group verified review

Friendly welcoming reception with staff rather than faceless technology. Warm clean room. Ideal location for central London sight seeing
JASON
icon-with Partner
with Partner
10.0
/10
Reviewed 119 week(s) ago

Hotels.com verified review

The room was basic but clean and beds comfy, which was good for our theatre trip as we need good night sleep after see a show
Judy
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 120 week(s) ago

Hotels.com verified review

Lovely location, quiet and close to Bayswater tube station .
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