Overall Ratings & Reviews Extended Stay America Suites Memphis Airport

Great stay

The staff is wonderful Mya the manger is very helpful her staff gets a standing ovation

My night stay was good

The room needs minor updates and fixes to receive a higher rating.

Wonder staff Craig Mya and Eric

I LOVED THIS EXTENDED STAY. ILL BE BACK

This was a breezy choice for our overnight stop in Memphis. The location and parking were super convenient, the surrounding area was perfect for walking our dogs, and Ashley made check-in and check out super smooth and sweet.

Shady individual going around looking in car windows

Shooting. Vagrants, people sitting at every exit. Not breakfast. I’m diabetic and I booked because breakfast was offered. No restaurant near to walk too. Had to uber or Lyft bec add use vending machine broke.

Very nice guest the rooms where nice and spacious

the staff were very nonchalant and didn't do didn't want to work the TVs was out of service the air did not blow heat and the water did not get hot

Very bad place to stay . The whole place smelled bad, loud customers. The place is not neat at all. Beds not clean. We checked in and less than 30 minutes we had to check out due to noise and the room condition. The General Manager was very nice and went beyond to refund us our money, she called early morning to found out why we left .

Truly a bring-it-yourself experience. Which was mostly ok. A simple, clean place. I was surprised though - no hangars. The TV took a bit of time to get to channel selection. Heating/cooling was good.

I am very pleased with the hospitality of employees in the leadership role(Mya, and others), and general staff.

I love the communication, and the hospitality of staff in the leadership role and general staff.

no trash can in room , stopped up sink as well as the Tv didn’t work

This hotel has seen far better days and cost-cutting on maintenance, "breakfast" of coffee only and a few signs.

Ok, so staff was pleasant, polite, and did their best to make our stay pleasant, but the facility was not well maintained and updates showed shoddy workmanship. The assigned “non-smoking” room smelled of cigar smoke, but they politely re-assigned us to a much nicer room.

Not for tourists.

Overall my stay was good. Better attention needs to be paid to cleaning the room, there was left over food in almost each cabinet. It would be nice to get more than 2 pillows on a king size bed. The shower rod had rust on it and the vents had caked up dust on them.