Overall Ratings & Reviews Clarion Pointe Bloomington – Normal near I-55 and University

The staff was so kind and truly helped eith everything. We had our 1 year old with us and they were so great to him. Even heated the pool so my boyfriend could take him swimming while I was doing stuff for my job. We extended our stay by a day and they were so accommodating. The room was clean and updated and staff was quick to help. Already booked again.

The staff have been extremely positive and a pleasure to meet !

Dead bugs in window pane. Loud. Poorly kept.

The faciltiy interior was run down.

Room wasn't even vacuumed

Nice.

This place was nice. The staff was very friendly. I definitely recommend staying here when you're in this area. My son attends ISU which is down the street. This place is great.

Great location. Good value for the price.

Front desk clerk was very friendly and helpful.

Great pillows and bed . Carpet was not vacuumed. Towels were clean but looked dirty.

Staff was great.

The room was nice. It fit my needs and then some.

As I was checking out, the power to the entire building went out. I am not sure for how long or how often this happens but there was no weather that would cause it and the staff seemed to take it in stride, which makes me think it is not an unusual occurrence. Losing power is not their “problem”. When I checked in, I tried to do the first thing I always do in a hotel, turn on the tv. It didn’t work and no one answered when I called. I left the hotel for a meeting and when I came back, the front desk was unmanned and still no tv. Didn’t work the entire stay and without option to tell anyone. I forgot to mention when I checked out due to the power outage and being more concerned about that and accompanying issues.

Breakfast they just opened the door at 6:30 am to an unstocked and disgusting breakfast buffet. No individual milk cartons for cereal. Yuck. No hand sanitizer around either before people touch and retouch the caps to the gallon milk jugs. Shower was cold. I get its 2 stars. I wasn’t expecting pretty but that’s just nasty. The bed was comfortable and no bugs noted.

Clean and very comfortable beds Conveniently close to ISU campus But ran out of pancake batter and took a while to be refilled, but Will stay here again

Very good breakfast place close by

Only paid $100 for the night because the hotel next door that our large group was staying at was $300/night. I would do it again to save $200/night but this hotel is barely worth it. From the check-in to the departure was sub par at best and I’m a business traveler that doesn’t have high end taste that typically stays at Hampton Inn style/level locations.

This was by far the worst hotel i've ever stayed in. While checking in the lady at the service counter was beyond rude. She didnt give us any info about the hotel pool, breakfast, laundry etc. told me my dog wasn't allowed. I'd never get a room where pets aren't allowed. She finally caved 15 mins later and said i guess I'll put you in a room pets are allowed. Wow wouldnt it have been easier to do when i showed you my reservation that included my pet. Refused to give us more than one key. We got to the room did pur typical check for bugs there weren't any but there was dry wall dust, painters tape, pet powder all over the floor, mold under the sink, holes in the wall. Unfortunately we were in town for a funeral and all hotels were booked or $500 a night. We decided to stick it out since it was 30 degrees or we would have slept in the car. We wake up and took ice cold showers when we go to the front desk the lady tells me there is nothing she can do. I tried the water several times it never even got warm. Next morning I take my son to get breakfast there isnt anything out or i should say bare minimum. I ask the lady about more waffle mix she came was like haha its empty and waloed away. We stood around with 10 others waiting for her to come back. Never did get food. Upon arriving back to our room our key wouldnt work. Dad fell back asleep we go back to the service desk wait 20 mins for an employee. I say our key doesnt work apparently it deactivates at 8am and check out isnt un

Terrible room. Pilllow cases dirty, sheets and comforters stained.

Room was good needed some touch ups but all in all good.