Overall Ratings & Reviews Holiday Inn Express & Suites NAPLES NORTH - BONITA SPRINGS by IHG, an IHG Hotel

Staff was amazing

The smell of dog and something else was horrendous. Bring your Lysol.

Nice staff and clean

It was great staying here. impressed with their pancake machine.

This hotel is amazing. They offer a great breakfast. The pool area is pretty. The beds are so comfortable. Highly recommended

I didn't like the bathroom sink was in with beds. Beds were kind of low. The staff was very freindly.Room was clean and large.

From tthe very large rear parking lot there is NO sidewalk access to the entrance.

was right for what i needed

We never stayed. Due to the fact that when we first entered the room, Non-smoking, it smelled so badly of cigarette smoke. We quickly walked out and went to the front desk to complain. The person at the desk could not believe it but did not say let me send someone to check. My husband then spoke to someone who was staying in the hotel and she proceeded to tell him that she permanently lived there. While she was telling him about her arrangement she was smoking. She was very pleasant and was very grateful that she had a place to stay. My husband and I chose not to stay there due to my severe allergies and we signed the form saying that we did not stay. The person at the front desk said that she will forward our complaint to management and see if we can get a refund due to the smoking and we never heard from anyone.

Could do with a renovation, a bit musty. But staff did their best to keep it up.

Property needs to be updated very badly. Breakfast tasted horrible. Ladies at check in were very nice.

GREAT PLACE ! Very quiet and relaxing ! Very friendly staff !

One of the two beds was made. Tub had rust marks. Front desk and staff are respectful and helpful.

This property should not be considered a holiday inn express. It is old looking. The hallways smelled of marijuana and the room smelled like old cigarettes. It was not a professional feeling when checking in. Elevator was old and flooring was damaged. Just did not feel good staying there for the two nights.

The pool was like ice, and then when we tried to use our key to get back in, the door by the pool, it was reading red, so we had to walk around to the front door to get in. The room was nice and cozy. The only thing i didnt like was the extra charge for 100.00 put on my card. It should only be pending, not showing as a sale.

Need to be Cleen was not done too good

Room equipment was louder then a car engine .

ok for the price

Very nice hotel!

The evening check in lady is very sweet and friendly. The rooms are clean and comfortably made.