Really really poor customer service. And the food we ordered was undercooked. We would expect much better from the Fairmont.

location view parking not great

Our room wasn’t ready on arrival but we were offered another room since it was needed right away. Very accommodating and room was amazing and very clean

Impressive staff! Everyone was so nice. Made a big impression

Amazing stay

Beautiful older hotel downtown. Parking was difficult. $40 per night in a garage next to the building. We were not told by staff how to get into the garage even though we told them (and paid) to self park. We unnecessarily walked completely around the parking garage and he’d to enter as a car exited (when the garage door went up). We retraced our steps and asked the desk agent about this procedure. She apologized and said we should have been given a code for the garage. Even when we finally used the code, the keypad numbers had worn off they keypad so we weren’t certain which buttons we were pushing. When we entered the door and tried to close it behind us an unhoused person entered behind us. It was not ideal.

Wonderful stay, the staff were excellent and attentive! The entire hotel was clean, even the spa and pool. Thoroughly enjoyed my stay as well as the massage I booked at the spa. Would definitely stay again!

Room was clean. Doors aren’t sound proof. You can hear all the noise in the halls.

There was a weird clunking sound in the wall that clunked throughout the night.

Loved the pool, room and courtyard!

Great service Menu could use some build out. Bar is nice restaurant is meh. Stayed many times.

Beautiful corner room very spacious and partial river view. Close to the casino and many restaurants.

Spectacular location overlooking the River. Food and drinks provide an exceptional experience on the patio.

Good

Water from the sink is a bit weak

Toddler pool was great. Kids loved it. Everything else was just okay. Booked two rooms and not close enough to one another. At least it was on the same floor I guess.

Great stay

Hotel always consistent and historic! Love it

Beautiful property, the room was wonderful, and customer service was excellent.

Excellent staff service