Classic and elegant in a great location

L'hébergement était très propre, le personnel accueillant et sympathique. Tout était ok. Je recommande

Beautiful lobby, nice clean room, friendly and helpful staff, right in the heart of downtown can walk to anything you need.

Due to unexpected flight delay I wasn’t able to reach the hotel at the time I expected to. I was expected to arrive at 3am so decided that I could crash at friends place instead of hotel. I contacted the hotel however they made no exceptions or waivers and I was charged for the full night. I’ve had two past expériences where myself or my friend had to request cancellation on exception basis and those 3 star hotels have been very helpful and understanding. Wasn’t expecting this from Fairmont.

Very clean and quiet. Nice size room and the bed was comfortable. Would stay there again.

Beautiful property and helpful staff. Check out the library bar

Very nice clean hotel

The location is excellent, all the amenities are perfect, and it is definitely worthy of 5 stars

The breakfast menu seemed very good.

Great hotel, great restaurants. Always a pleasure to stay at the Royal York.

Staff was amazing… Friendly and professional 😊

Good experience

From the moment I walked in the doors, the staff were attentive and welcoming. A big benefit of staying at the Fairmont is not only the prime location and stunning rooms, but the staff are incredible. Highly recommend!

Excellent breakfast at Reign! Lovely surprise Mimosas to celebrate our anniversary!

The service of the staff - exceptional

tout etait parfait

What is unique was the inability and complete lack of interest of management to address the simplest of issues, after repeatedly checking that our bags would be in our room before our arrival, our baggage still remained in the storage area , the room / key access app phone apps didn’t work, the room numbers / written on our elevator code keys sleeve didn’t exist , the elevators are a joke , what business would intentionally aggravate it’s customers with zero security , and an elevator dispatch system that defies logic. Sit back in the lobby seats to appreciate the aggravation of every guest , the ignorance and arrogance of the management is staggering, when we called the front desk from our suite to indicate our concerns regarding our access to our room the nice front desk receptionist explained no manager was available after repeated attempts, so an email was sent to management but no response was ever received ? The cleaning staff was very helpful, obviously overworked but still very eager to help . The refrigerator isn’t as advertised, it isn’t for the guests convenience but another scam to charge extra to it’s customers, if you want a refrigerator you need to purchase a second one , even thought you book a hotel room with a refrigerator , you actually enter into a guest scam. , oh you are already paying for a refrigerator but you want one for your guests, guess what we will bill you an additional charge for another refrigerator, hotel management are a very slimy group,

The staff was amazing! No matter your need they are there to help. The bed was comfortable and the hotel had some lovely restaurants and lounges. Great location.

Great stay.

The shower was most pathetic i hv ever seen in any hotel