Overall Ratings & Reviews The Ritz-Carlton, Washington, D.C.

The pillows

Excellent Staff. Amazing location.

This property was already amazing but the new West Wing is amazing.

The neighborhood is so great.

Absolutely the worse Ritz Carlton I’ve ever stayed at. I wonder how the keep the Ritz name!!

Really nice hotel with professional staff and excellent customer service.

Ritz Carlton staff were courteous and professional

I loved my recent stay at Ritz-Carlton at Washington DC . The staff, from front desk to room service, friendly, polite and nice !! Special thanks to Zelli that helped me a lot understanding how metro works ! My only issue is the gym (equinox) I was never told I would be charged only for visiting the installation. I think it should be informed that the gym even a visit is not free ! .

Great’ can you please send me a receipt

Clean and great customer service

Everything was great

Concierge was amazing.

Fantastic as expected

Service

Exceptional customer service on all fronts! Highly recommend this property!! The gentlemen that are assigned to the Valet area are top notch!!

Wonderful experience!

Excellent service, very polite staff.

Staff was extremely helpful and polite. The room was spotless. The only issue was the hypoallergenic pillows were weird.

Comfortable, clean room. Friendly service. Thank you!

Lobby and entrance doors may need some attention. We get the subtle elegance .. but maybe a little something extra is needed…plants ? seating? Lights ?. I am sure their experts can figure it out. The front entrance has to live up to the hype of “ The Ritz”.