Overall Ratings & Reviews Hotel Don Pepe Gran Meliá

Premises were beautiful. Rooms were small and dated, would expect more for the cost. Red level was not worth it. Pool service was lacking except for Ruben who was super attentive. Cappuccino restaurant was fabulous.

Excellent

This location was perfect for exploring the city but also being on the beach / boardwalk. Rooms and view were great. Bathrooms a little small but fine. Club lounge was terrific and worth the upgrade for us.

The hotel is well located. 20 min walking distance to old town. 10 min to various restaurants at the beach. A Michelin recommended good restaurant on site. The staff is friendly, especially Enrique at the front desk. The hotel room is clean but the bathroom is small, furniture and decor could be upgraded or renewed.

It was lovely , but

I forgot my 1 week old Airpods Max on the pillow upon checking out. When I was in the taxi on my way to another city I emailed them and said that I forgot my headphones charging on the pillow. They answered me a bit later telling me that they couldnt find any headphones in the room. This is something that is so scary when it comes to 5 star hotels not being honest about belongings in the hotel rooms. Yes.. I know that I should have brought my headphones, but in this case I contacted them immediately after checkout and they told told me ice cold that my headphones was not in the room. One thing that they might not know is that I can see the last location of the headphones.. Never again Don Pepe.

Having been visiting Marbella and the golden mile for over 20years now, we decided to finally have a week at the Don Pepe. What a fabulous experience we had, attentive staff and exceptional service. The hotel and its gardens were impeccable. We will definitely be booking again soon. Thank you to all at the Don Pepe.

Loved the hotel. It provided everything a 5 star can provide.

Perfect

Excellent

Beautiful grounds & reception areas. The bedrooms are very small however. We had to change room as our neighbours were making noise at 3 o’clock in the morning. After that inconvenience all, we asked for was a late check out but refused & all they could give us was till 1pm. So no favours there. Nevertheless, the staff in general are very nice.

Old and smalls rooms

Lovely hotel in a great location. Beautiful grounds and great service. We paid extra for the “red level” which entitled us to a private lounge that had food and drink out available for a good part of the day, nice quality! The room we had was a little dated, unexpected for that level but over all very comfortable and we had a beautiful view of the ocean. The breakfast in the morning was amazing! We enjoyed our stay here.

Excellent location. Heart of Marbella waking distance to lots of restaurants and bars.

We enjoyed our stay , excellent location

A ruined new years. The hotel recommended its partner restaurant, cappuccino as a casual place to eat as we didn’t want the fanfare. When we went to eat at 8pm the were not even open. So we went back to the horror hotel that refused to serve us bc the kitchen closed at 8 and it was 8:12. Never again.

Clean property, breakfast was very good.very good location from old town

Great beach hotel with several great restaurants. Will definitely go back

Beautiful hotel. Photos online don’t do it justice. Staff were incredible

I visited this wonderful hotel to celebrate my sister's 50th birthday, and we were so pleased with the overall service. This hotel is truly a gem! The decor is stylish and the gardens and pool area were so well maintained. The hospitality staff were truly amazing and made my sister and i feel so welcomed and special. We send our sincere thanks to Isabel who was an exceptional host and always made time to stop and chat to all the guests. And the whole hospitality team, including our waiters Flores and Sylvia who always went above and beyond to serve us at breakfast. Such wonderful service. Thank you Gran Melia!