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Traveloka (111)

Other sources (945)

8.7

Very Good

From 111 reviews

Provided by travelers on

Cleanliness

9.0

Room Comfort

8.8

Meal

8.6

Location

9.0

Service and Facilites

8.6

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Distance to City Center (1)

Accessibility (1)

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Traveler Reviews Melia Hanoi Hotel

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Customer reviews

Duong T. N.

6.8

/10

Reviewed 1 week(s) ago

I stayed in many places in Melia but Hanoi is the worst. The hotel does not invest in a waiting room for guests, there is no drinking water, there are no chairs to wait for check in and check out, my family had to stand and wait, it was very inconvenient because there were elderly people and children. I stayed here for 2 nights on a rainy day, the sound of it hitting the glass all night was very noisy, I could not sleep. The hotel room is new and beautiful, OK, the food is greasy, the staff here is cute.

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Nguyen N. S.

Staycation

9.6

/10

Reviewed 35 week(s) ago

1⭐️ for the reception service of Spa and Barbaard on the 3rd floor, EXTREMELY WORST. At 15:30 on Sunday 10/11/2024, I was greeted by the receptionist of this service with an extremely unpleasant attitude and very impolite words. Apart from that, all other services such as: lobby reception, housekeeping, hotel staff are very friendly. Therefore, instead of giving more points, I am forced to give an average score.

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Juanitasari W.

10.0

/10

Reviewed 122 week(s) ago

Nice hotel. Nice room. Nice staffs.

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Holland S.

9.4

/10

Reviewed 133 week(s) ago

Very helpful staff. Good and clean room. Reasonable price.

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DANG

9.7

/10

Reviewed 139 week(s) ago

The attitude and customer service of the staff, especially in the restaurant area, are excellent.

1 people find it helpful

LE THI X. L.

9.7

/10

Reviewed 145 week(s) ago

Very good, fun and lots of happiness.

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1 people find it helpful

THI H. G. N.

9.7

/10

Reviewed 155 week(s) ago

Dành cho những ai thích đúng 5 sao

1 people find it helpful

Accommodation's Reply

11 Aug 2022

Hi Thi Huong, Thank you for reviewing Melia Hanoi Hotel on Traveloka. We are very pleased to know that you had a nice experience and satisfied with the service of the hotel. Thank you very much for your review. Hopefully in the future, we can continue to welcome you back with similar experiences. Best regards, Doan Hong Ngoc Dung Director of Guest Experience

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Nguyen C. T.

9.7

/10

Reviewed 166 week(s) ago

Read it, I'll keep it up when I get home

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Accommodation's Reply

17 May 2022

Best regards, Cao Tu Nguyen, Thank you for choosing Melia Hanoi hotel and rating the service quality on Traveloka, We are very pleased to hear that you had a good experience at the hotel. At Melia Hanoi, customer satisfaction is always our top priority and your positive reviews are a great source of encouragement for the entire staff to strive every day. Once again, thank you very much for your review and hope to welcome you back to the hotel with a similar experience. Best regards, Doan Hong Ngoc Dung Director of Guest Experience

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NGUYEN T. V.

9.7

/10

Reviewed 167 week(s) ago

The hotel is in a very central location, easy to move to attractions, Very clean, from public spaces to rooms. Staff were friendly and enthusiastic.

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1 people find it helpful

Accommodation's Reply

17 May 2022

Best regards Thuy, Thank you for using the service of Melia Hanoi Hotel and for taking your valuable time to review on Traveloka. We are very pleased to know that you had a good experience and satisfied with the service of the hotel. Thank you very much for your review. Hopefully in the future, we can continue to welcome you back with similar experiences. Best regards, Doan Hong Ngoc Dung Director of Guest Experience

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Linh

6.5

/10

Reviewed 168 week(s) ago

The room is neat and clean, the location is quite convenient to move near the center. The staff is friendly, but the concierge staff is not helpful when I ask about places to visit as well as recommendations for places to eat (quite general) in general, I expect more from the concierge in a big hotel. like Melia when you need help!

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2 people find it helpful

Accommodation's Reply

17 May 2022

Best regards, My Linh, Thank you for choosing Melia Hanoi Hotel! We are very pleased to hear that you were satisfied with your room experience as well as the convenient location of the hotel. Thank you very much for your comments about the concierge desk staff. This comment has been shared with the management, especially the front office manager to improve service quality every day. Hopefully in the future, Melia Hanoi Hotel will have the opportunity to welcome you back with more perfect experiences. Best regards, Doan Hong Ngoc Dung Director of Guest Experience

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Syafinaz

8.8

/10

Reviewed 292 week(s) ago

Staff is very friendly and helpful. I arrived early morning flight so I asked for the early check in and they attended to my request. With total understanding. I am really appreciate it

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ChunKai

Business

9.7

/10

Reviewed 305 week(s) ago

Great hotel. Very friendly staff.

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Tee C.

Business

9.4

/10

Reviewed 309 week(s) ago

Good hotel. Good staff. Good service.

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Pham Hoai Linh

Family

9.7

/10

Reviewed 311 week(s) ago

Nice hotel just like the picture. I am completely satisfied with the hotel

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Pham N. A. T.

Backpacking

5.8

/10

Reviewed 320 week(s) ago

good location, beautiful room but the service it so bad. they treat me disrespectful maybe because I am not looking so expensive or what I don't know. they don't use any personal pronouns when they talk with me. they didn't bring luggage even though they do it with other guests. with that amount of money I fell not worth it. never come back again.

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Hu P B.

Medical

6.5

/10

Reviewed 328 week(s) ago

Reception staff at the counter are not enthusiastic, do not instruct guests to check in!

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2 people find it helpful

Nguyen H. V.

6.0

/10

Reviewed 338 week(s) ago

You come to play that receptionist curious and ask. Causing difficulties. Too polite. I am really disappointed

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Tuyet S. Q.

9.7

/10

Reviewed 343 week(s) ago

Very satisfied with the hotel service

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1 people find it helpful

Thu Giang

6.3

/10

Reviewed 345 week(s) ago

Melia Hotel's front desk service was poor, not enthusiastic customer support. I do not think a five star hotel would train such employees. Very disappointing!

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Andi P.

Business

9.4

/10

Reviewed 357 week(s) ago

Excellnt hotel, breakfast, location. Hospitality so so

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