The staff was friendly and helpful, and the hotel was clean. That was the only good thing about it. I paid extra for balconey rooms when I booked. We were given rooms with balconies that were closed off and un usable, yet still charged for them. The hotel also put a hold of over $1,100 on my credit card when the rooms were already paid for. This hotel is also in a very rough, sketchy looking part of town and not within walking distance of anything.