Overall Ratings & Reviews Residence Inn by Marriott Kansas City Overland Park

Clean, quality above std, safe area, service good

This property has lipstick on the pig. Looks good but there are issues. The hvac unit is in a closet. It was absolutely the loudest we've ever had in any hotel! It was so humid in our room that my papers crinkled with the dampness. The plumbing has issues. When the neighbor took a shower the plumbing absolutely whined! Again, never had that in a hotel. Don't count on eating breakfast. The "cage free" eggs are cage free because they aren't real eggs. Not a one. No bread for toast. Juice is watered down. Shower was dirty and hadn't been cleaned. The amount charged was incorrect so we're still working on that. Would never recommend this place.

Staff members were pleasant, helpful and service was fast. The whole area we were in were clean.

It was a nice stay. We thought our Fridge was malfunctioning but maintenance came up and it was just clogged in the drain.

Amazing

It was very bad i jonestly want my money back there were bugs on my pillow pee stsin on bathroom floor, we wrre by the out side exit and the door slamed so loud all night it woke me up a bunch of times im not happy at all aabout stay how do i get my mobey back or a free night

Such a great team here-they treated me so well as a guest!!

They were very nice and helpful. The breakfast was fantastic

👍

The clerk checking me in was very professional and kind. Had no issues pulling up my reservation and getting a room. The suite was clean and comfortable, which was nice because I was staying for 3 nights. I would recommend and would stay again when traveling here!

Very well maintained inside and out. Beeakfast muffins were questionable. But eggs and sausage patties were good.

I really liked the location and it was quiet all 4 nights that we stayed even though the parking lot was quite full. Yesi checked us in and she was very helpful and sweet. I will definitely stay here again.

Overall a good stay. Felt the breakfast was not the greatest and staff started removing some food items and utensils a good 20-30 minutes before the time that was posted but then brought out more food to put in warmers. This happened 2 days of the 3 we stayed.

The 2 rooms suite beds would have been better if they were king beds.

The hotel had been recently renovated, and was a fantastic place to stay. Very clean, and staff were very friendly and accommodating, would definitely stay again! My only complaint at all is that the heated pool wasn’t heated enough. The kids were cold while swimming and they shouldn’t have been.

Very nice and great location

Claire at the front deak was wonderful! Weather was terrible and we asked for first floor room. She accommodated us and was very pleasant. The breakfast was not very good. Did not have meat or potatoes on it. And the waffle maker needed to be placed somewhere else so people didnot stand so close to tables.

Not so good.

Our stay started out a bit rocky with our room being gone when we came in for vacation late at night. (10 PM) BUT, the staff was very helpful and helped us get it all taken care of and then some. We learned the problem was no one’s fault, but simply some miscommunication about some scheduled room maintenance that was not communicated with 3rd party booking sites. We ended up with an upgraded room and a discounted rate. The management was determined to make our stay pleasant and made our stay wonderful! We would definitely stay again. We loved having the comforts of home with the kitchen and utensils there for us to use.

Pool is down and you do not get compensation on room rate for this matter. Cleanliness in room around bathrooms and kitchen can be better. TVs in rooms also didn’t work.