Super staff Overall excellent hotel

Overall experience was great. Restaurant opitions in the hotel are super, bar is top notch. If I had to mention something not 100% was the bed, but I would give it an 8 out of 10. Overall 5 stars.

Excellent amenities, walking distance to markets, restaurants and bars

Overall, I was disappointed by the lack of assistance from the front desk and management, particularly their refusal to accommodate a to-go breakfast for our early departure. However, I do want to commend the security guard, who went above and beyond his duties to help us when the rest of the staff would not.

Buen lugar para hospedarse en medio de casco viejo y downtown

Las camas muy cómodas

The room was as in the pictures, the food was great and also de Gym was excellent

The location was great with good Uber connections to Old Town and other sites. Also, the buffet breakfast that was included was very good.

Very nice stay, walking distance to Multi Plaza mall

Buena estancia

Convention going on but i had to ask to be compensated for all of the congestion and inconvenience and the manager complied. Well done for customer (me).

Todo ok

The way the staff greeted us from the door. The room was clean and very relaxing.

Muy buena estadía.

Bathroom needs some updates, especially the faucets.

Not good enough

Everything is great

Friendly staff, everyone helpful

The pool area, tennis and paddle court were the most enjoyable parts of the hotel. The breakfast does not offer ample variety and the servers are sometimes distracted to what the customers need. The staff at the counter is okay but not as helpful as they should be. They do not want to offer solutions when asked difficult questions and the manager is nowhere to found.

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