Overall Ratings & Reviews Holiday Inn LONDON - SUTTON by IHG, an IHG Hotel

Great stay. Very welcoming check in. Hotel staff were wonderful.

Excellent stay. Lovely rooms. Great breakfast. Friendly staff. Will stay here again.

Pool facilities were tired.

It seemed run down

Room okay, bathroom basic with shower head over bath. Window didn’t open for security. I know it’s London but for the price wasn’t very good value.

Good

Nice facilities but not providing all guests with slippers and robes to use for swimming and spa wouldn't take a lot of effort. The rooms were fine, nice and quiet and we enjoyed the large hi spec TV. Breakfast was disappointing - only soya and almond milk available - no oat milk and limited hot vegetarian options.

Lovely hotel with friendly welcomimg staff, Robert in the bar was lovely nothing too much trouble.

Very convenient for shops and restaurants. Bus to Heathrow stops nearby.

Rooms are a bit dated , had to put a complaint in about the pillows that stank … don’t think it was changed they just added two more … as one still stank so just left that one in the corner

The hotel was very nice all round.

Love the hotel and area. Will be coming back!

Brilliant stay would come again :)

Loved my stay

The hotel is fine, although the suite I booked was a little dated. I checked in late and was told that I needed to pay for the booking, dispute already paying Expedia. This was resolved in the morning. There was some confusion regarding parking at the property. I selected the option in Expedia for 'parking breakfast for 2'. I was staying with a friend and we each had a car. When we tried to establish if the booking covered parking covered parking for both cars or just one, the member of staff checking us in became obviously frustrated with our questions. She stated that only 1 car would be covered (I expected that), but as we had provided both of our cars registration numbers, we needed to know which car was covered and which car needed to be paid for. We ended up walking away with no clear answer just to defuse the situation. I later spoke with the night manager who was able to answer my question and when checking out the staff were very good.

We have an accessible room, which is very spacious, as is the bathroom, but the bed is very small, and really comfortable for just one person, not two.

Lovely staff, quiet surroundings, centrally located in the town. Overall the hotel is well maintained and clean.

Aged hotel. Desperately in need of upgrade.

Family one night stay

The room I book was very good with a dining table and kids room the best room ever. The breakfast was good kids eating free. Self service buffet. Amazing