The room was ok , it really needs some renovations. It was freezing when I got there. The only heater was I had to plug it in. I tripped the breaker when I plugged in my hair dryer and curling iron. The staff was great, friendly and the breakfast staff was great, so nice and friendly, there to help.

Yes everything is perfect

No fan or AC and was very hot in room despite being November. Some sketchy people coming and going. Room was ok.

The heat thermometer wasn’t working properly and the room was cold.

Outside, the hotel looked pretty good and the lobby was nice. Staff were courteous. It is currently under construction, so we were placed in a different room, but it was a free upgrade. The only thing bad I have to say is that there is a lot of noise from other rooms. I heard a fight almost break out across the hall, no idea what that is about. Very little soundproofing, and my room was attached via a door to another. It made it mildly uncomfortable to stay there knowing they could hear every word uttered. Besides that, it was a good experience. Rooms were clean and beds were very comfortable.

The room was just fair. paint on ceiling in the bathroom was peeling. In the morning when I moved my toiletries bag, a cockroach crawled out from under it. It crawled behind the mirror. I called the front desk and they sent someone up. While this person was there, another cockroach was crawling up the wall on the outside of the bathroom. I immediately shook out all of my belongings to make sure that no cockroaches had crawled in during the night and then checked out of the room. The front desk attendant said he would let his manager know. I have a call in to the manager, but have not heard back from him as of yet.

No ac in my room, smelt awful upon entering, no screen in window, very limited cable tv channels, awful tv remote controls half of the buttons didn’t work, couldn’t even switch the input on the tv because no buttons on it, so couldn’t use Xbox we brought for YouTube or Netflix, two of our friends stayed in their own rooms, one had no power in it or hot water, after only being told it had no heat, he payed before we got there on Expedia, they charged him double and said they didn’t get the payment, and our other friends room smelt awfully like mildew with wallpaper peeling back. Wouldn’t recommend to anyone, so not go here. You’ve been warned!

Terrible service...noisy...dirty...out of date

Hotel is being renovated which is good! Needs some updating. If you’re booking for location it’s great! We were able to walk everywhere! Staff are very friendly

Room was for the most clean..lots of cobwebs..the paint is peeling in the bathroom but they are under renovations, so that should be cleaned up soon. Beds were cozy and comfortable pillows awesome. Hot water took forever to come up in the shower.. didn't show up in the sink tap. Window was broken didn't open and when we tried it was a struggle to close. Air conditioning was not circulating the best stayed at 20 in the room was hoping for a bit cooler but was okay to sleep. Plenty of parking. Staff were friendly. No view from the window but not a big deal. Bar fridge was good, tv worked fine, lots of room to walk around, tub plug was stuck closed had to put something underneath it to keep it open to drain water. Long walk to elevator for my mom she's unstable..stairs were a lot. Pool was warm and lots of towels there, don't think it's been cleaned in awhile though lots of weird fluffy floaties. Breakfast was good had a variety of items toast, bagels and waffles. Juices,coffee (was good)cereal and fruit, yogurts..teas.

Cockroaches in the bathroom

Did not have breakfast No heat control

The hotel was under renovation at the time of my stay.Going to be real nice when they finish.

Place under construction but all things were working well Good pool Good breakfast Easy parking Very friendly staff

Restaurant in hotel was very nice had dinner and breakfast when I stayed

Hotel en rénovation,nous avons pris une chambre rénovée mais la seule différence était que le tapis avait été enlevé. Le lit était très inconfortable. Déjeuner avec pain, bagel gaufre ,très ordinaire.

Good value close to downtown. Has a pool and is being renovated.

The hotel was "under a reno". Obvious areas construction related were seen, but there were things that were a concern in our room. It is definitely an older facility in much need of updating. No issue with staff though, and breakfast was pretty typical.

Room was just average and a lot of renovations going on. Had a smell throughout the hotel. Was ok for a night to rest your head. Breakfast was just minimal.

The area is right downtown Charlottetown so is very safe.