UNA Hotels Capotaormina

Explore UNA Hotels Capotaormina
9.2
Exceptional
From 1,006 reviews
Cleanliness

9.4

Room Comfort

9.0

Service and Facilites

9.4

Traveler Reviews UNA Hotels Capotaormina

Number of reviews per page
20
40
Top reviews
Keren
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The views from the pool and the room were epic. The staff was exceptionally kind and accommodating. The hotel is in the process of renovating every room and main space. Once that is complete, it will be magnificent. In the meantime, we were lucky to have a very updated room, but the common areas could use a refresh.
Lisa
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Beautiful property with many bars and wonderful beach with easy shuttle up to town.
Jennifer
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with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

One of the best hotels I’ve ever stayed at. The staff is helpful and very nice!
Kristina
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

My husband and I absolutely loved our stay here. Not only was the hotel beautiful, it was spotless and the staff was amazing. The pool, beach and restaurants were all incredible! We can’t wait to come back again!
Dixania Soto
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

👌
Florence
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Wonderful hotel just outside Taormina but with free shuttle. Views are amazing, pool area is stunning. The staff was wonderful- very kind and helpful. Had dinner and Le Grand Bleu twice and food and service was excellent. A big hotel but feels like a family run hotel. Will absolutely return.
Andrew
icon-with Partner
with Partner
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

overall nice hotel, great pool and outside area, rooms are a little dated, shower was luck lustre needs a refurb
Lisa
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

This is a very unique property with a private beach. The beach is made of rock, not sand but still beautiful. The view is unmatched! I stayed in a sea view room, so I really enjoyed the balcony. Your neighbors are close, but our room was spacious and even included the dressing room. The pool chairs and scenic views are stunning. I would like to highlight the very helpful pool staff. They were wonderful, friendly, and set us up with a boat tour. Every day they were pleasant to be around. The same goes for the breakfast staff. The breakfast staff were polite, attentive, and helpful. I am America so I am used to luxury in hotels. My only recommendation is that the UNA Hotel update the hotel room bathroom. I would definitely stay here again! It was a pleasure!
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Lucia Gloria R.
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

This hotel is stunning. Absolutely no Complaints. Very luxurious! Exceeded Expectations. The staff was super friendly in all regards.
Joseph
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10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

This was such an amazing stay.
sara
icon-with Friends
with Friends
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Absolutely disgraceful reception operation. They are working to scam guests. Booked a taxi with a 50€ deposit. The morning of the taxi my flight was cancelled and I asked them to have the taxi take me to the train which is equidistant. Instead, they cancelled the taxi and kept berating me to pay an additional 100€ on top of the deposit for the cancelled ride- which they cancelled! They then ended up charging my credit card directly without notice through the hotel (different entity than the booking). I was extremely stressed out looking for alternative transportation since all flights were cancelled and the woman stood over my shoulder to berate me about the charge. HORRIBLE! Hotel also smelled like mildew and the structure is completely outdated. While the pool and beach are beautiful, you are more in a 3 star hotel territory. Room was renovated decently but the smell of the mildew still lingers so if you are sensitive don’t stay here.
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Sydney
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with Children
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

We were really disappointed with our stay at UNA Capotaormina. While the hotel has an undeniably beautiful location and the views over the sea are stunning, almost everything else fell short of expectations. The rooms are extremely outdated and did not feel worth the premium price. The bathrooms, in particular, felt old and were not as clean as they should have been. For the rates this hotel charges, we expected a much higher standard of comfort and maintenance. One especially frustrating issue was that our friend, who was traveling with a baby, was assigned a room without a bathtub, making it unnecessarily difficult to bathe an infant. It seemed like something that should have been taken into consideration when assigning rooms. What made the experience even more frustrating was how difficult it was to get any issues addressed. We raised our concerns multiple times, but staff repeatedly told us they needed to “check availability” and said they would follow up. Unfortunately, no one ever did. We were left waiting without updates, and it felt like our concerns were simply brushed aside. Overall, the hotel feels significantly overpriced for what it offers. The breathtaking views are the property’s biggest asset, but they weren’t enough to make up for the dated accommodations, cleanliness issues, and disappointing customer service. We wouldn’t choose to stay here again.
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Gregory
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with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Unbelievable hotel!!! The location along the coast is absolutely gorgeous. The pool & restaurant is stunning but the real spectacular part is the private beach through the cave. Unbelievable. Safe, secure, not crowded, clean, spectacular water & bar, for drinks & snacks. Really a gem! You lose the sun later in the day, so take advantage early on. Bring good sandals / water shoes. The rocks & pebbles going down to the water can be tough on the feet. You’ll love this place! I really enjoyed my time here!!
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Alice
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Amazing experience, the only thing I would say is some of the common areas I.e the hallways are on the dated side, but apart from that we really love it.
James
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

You visit the hotel for the view and location, which it delivers on with the sea view rooms, pool and private beach. The property feels a bit dated however and lacks the quality of equivalently priced hotels. Breakfast was relatively poor and the offering around the pool not the best value but it’s almost what you expect. If you want a great base for Taormina with a view this works but it feels like the property and facilities need an update. Staff however were very helpful.
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Kitiwan
icon-with Children
with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Beach and pool and the view
Scott
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Extremely nice property and well worth the money. Staff was incredible, especially those at the pool and beach bars. Specifically Daniele, Paolo, and Melinda. They made sure I was taken care of the entire time. I hope to see them again!
alexandra
icon-Family
Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Beautiful pool
Celeste
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

What a stunning resort ... One of a kind. The beach and pool terraced area were like no other place we had experienced. The staff was even more beautiful than the resort. They were very attentive, friendly and treated us like family and took care of our granddaughter like their own. The beach attendant even offered to fill our baby pool with fresh water? Finally, the food was fresh and delicious. Would go back again and highly recommend.
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Jason
icon-with Friends
with Friends
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great stay!
Number of reviews per page
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