Hotel feels neglected, everything smudged with wear. Didn’t shower because the bathroom didn’t feel clean and stains in towels. The bed linens looked clean but the bed was severely bowed and you could feel all the springs

Clean rooms, lively staff and the breakfast was fans will definitely stay again.

Very friendly staff. Alan really helpful, thank you especially. Hey it’s basic, but price reflects that. Easy parking, hotel right in the high street. Room bed and bathroom all comfortable and clean. No complaints. Shame beer pumps weren’t working but bottled booze was available.

Whilst I can accept that the building is very old and wonky and tired (there's only so much you can do to buildings if that nature) what I can't accept is the utter state of the bed itself. Literally the worst mattress I have ever slept on. It almost folded in half when I so much as looked at the edge it was so old and weak. When I finally climbed into bed it was like sleeping in a bowl - there was no structure at all to it. The mattress was on a bed base that was too small for it and the undersheet was too small for the mattress. When this was combined by the loud creaking floorboards everytime someone walked past, light spilling under the big gap under the door etc it didn't make for a very peaceful night's sleep. The 2 x staff I interacted with were very friendly and helpful. Breakfast was again poor though. Poached eggs were cooked so long they were almost inedible. Yoghurts were very low quality, cheap UPF with no fruit. Muesli more dust than cereal. Just felt like they were clinging on to existence. Seemed to be the only option in Tonbridge. Unfortunatley, despite the convenience for my location on that day, I'd rather stay elsewhere and commute in if I am to ever need to visit again.

Staff were pleasant.

The rooms are very dated, and the soundproofing could be much better

The breakfast was horrible didn't eat. When i asked for Scrabbled Egg on Toast, i had to do my own toast. The eggs were horrible, left it. Tea terrible.

The room was clean. The bed was clean and very comfortable. Slept like a log. Staff were very courteous and helpful. The food was very good. Poached eggs done to perfection. Will definitely stay there again.

Breakfast was okay. Staff were helpful and friendly. The room was clean. The hotel is dated and is overdue for renovation.

Excellent! Ample free parking, friendly staff, nice breakfast with options. Stayed in the four poster room which was brilliant! Right in the middle of town, walking distance from castle (a minute or two) and train station (10 minutes). Would stay there again!

This place is fantastic! The staff are incredibly friendly and helpful, and the breakfast is a wonderful bonus. The service exceeded my expectations—highly recommended!

Broken bed base stuffed with pillows very uncomfortable…. Couldn’t sleep.. I was in a hole all night… Broken shower handle and found it hard to wash. Through medical reasons I cannot take a bath only shower. So again not deluxe as the room name stated Toilet roll holder needs fixing.. breakfast was ok Shame because the building is amazing with all the history . We will come back but would choose another spec room . Went to bar in the evening No coke,tonic or lemonade for mixers ??? We love Tonbridge ad look to visit often as we have family here hope next time changes have been made as it would be a shame to see a beautiful place go completely happy Christmas to all your staff .

Been staying in this hotel many times over the years and it is sadly going down hill. Whilst the main hotel is older and quirky the annex part in the car park really needs an overhaul. Lots of little things like blown bulbs, bathroom heating not working, missing sink plugs, no plastic tumblers in the rooms anymore, badly stocked bar..I could go on. The whole place is just looking very tired and all the little comforts in the rooms are no longer provided.

Bedding & towels clean, room needs updating but sufficient for price. Friendly staff. Good location

Big room, comfy bed, breakfast included was great.

The staff were helpful but the room and amenities were dire. To enter the room, which was in the annexe, you had to walk through hundreds of cigarette ends and a bin which had not been emptied for ages, based on mess around it. To say the room was tired is an understatement. The carpet was threadbare and torn, the net curtains ripped and the bed ……. How do I describe that? Uncomfortable is being kind. I have never been on anything like it. Worn out, lumpy and the edges unyielding. Two single mattresses pushed together with a hard ridge at the join. No mattress cover either. On top of that the room is infested with clothes moths. The bathroom tiles had filthy grout and the shower head should be thrown out. Water taps needed persuading ……. How this hotel has a three star rating is beyond me. I am sorry but the staff are the only thing preventing one star.

The cleanliness and condition of my room were unacceptable. There were cobwebs in the bedroom, and the wallpaper was ripped in several areas. The bathroom was also in very poor condition, not clean with lots of visible mould, a dirty shower curtain, and multiple black stains across different areas of the ceiling. In addition, the carpet outside the bathroom was damp throughout my stay, and the room had not been properly cleaned, with sticky stains left on the furniture. The bar service was also far below standard. The drink selection was extremely limited, with basic options such as lemonade and orange juice unavailable. I also found that the photos on your website are misleading and do not reflect the current state of the rooms, particularly the bathrooms, which are in significantly worse condition than depicted. These should be updated to accurately show the actual quality.

Room very dated and not a good standard . No soap provided until requested , and security into annex meant anyone could enter. Door to room also poor and did not lock easily.

Room and environment were very unclean

My stay at the hotel above the Rose and Crown was genuinely awful from start to finish. When I checked in, the room wasn’t just dirty, it was unhygienic to a shocking level. There were used condoms in the toilet, human faeces left in the toilet, and old pizza boxes scattered around. I asked to be moved, hoping it was a one-off, but the second room wasn’t any better. Again, there was human faeces in the toilet, showing the rooms hadn’t been cleaned at all. To make things worse, when I ordered a drink downstairs, the pint I was served had visible floaters in it. When I asked for a refund, I was told they were unable to provide one, despite the drink clearly being undrinkable. The entire place felt like a genuine health hazard. Because of the appalling conditions, we checked out just a few hours later. The whole experience was completely unacceptable and extremely unpleasant. I have photos but they aren’t “family friendly” to share on this platform AVOID!!!