Clean and tidy hotel and room. Comfy bed and pillows. Unexpected early check in was offered when we checked about parking at the hotel before check in. Good breakfast and selection. Liked the hotel decor and overall feel. Convenient for bp pulse live and resorts world,few minutes walk. Would stay again.

Very convenient short walk to the NEC

Yes room was great staff too.

The room was very clean and comfortable. We had room 330 which overlooked the lake. Breakfast options were plentiful. An ideal base for us staying over for a gig at the BP Pulse Arena.

Staff very friendly and perfect location

Room was dated, water damaged bath panel and stained sofa bed, we were woken up at 5:30am by delivery’s to the kitchen which took over an hour to unload crashing trolleys in and out of the lorry.. only to then be charged twice for our stay, once by hotels.com amd then again by the hotel !!

Good breakfast

No double bed

Food poisoning, we both had the gammon & eggs and noted that the eggs were a bit undercooked. Next day we both had diarrhea.

Very friendly staff

The room was great and the staff were helpful

Expensive (£250) for a very standard, little tired room. Otherwise the hotel and staff were good.

Friendly welcome

Clean and well maintained room and restaurant areas Friendly and helpful staff and good food Thank you

Helpful customer service with wheelchair access needs. Lovely room and amenities.

Large hotel on lake shore. Great staff. Great breakfast. Clean property. Spacious rooms. Near to facilities.

Clean, staff polite and friendly.

Easy check in comfortable stay

Brilliant hotel, rooms lovely and clean, breakfast was first class and the staff are brilliant. I highly recommend

Lovely hotel